Jena May Castillo
E-Commerce Catalog Associate
Aurora, Province Of Isabela
Summary
E-commerce and PIM specialist with proven experience in leading SKU management, product listing operations, and catalog governance across Amazon, Noon, and Mumzworld. Adept at driving data accuracy, process efficiency, and cross-functional coordination using Magento, NetSuite, and Seller Center. Known for taking ownership of WBR reporting, resolving listing issues, and supporting continuous process improvements in fast-paced retail environments.
Overview
7
7
years of professional experience
Work History
Catalog Associate
Mumzworld FZ-LLC
Dubai Design District, Dubai, United Arab Emirates (Remote)
11.2021 - Current
- Manage end-to-end product listing process across Seller Center PIM, Magento, and NetSuite
- Create, upload, and maintain 150 SKUs a day ensuring data accuracy and completeness
- Validate product information including titles, descriptions, prices, attributes, categories, and images
- Handle manual listings and complex bundle creation for various product types
- Perform data quality checks and resolve listing errors and system issues
- Coordinate with vendors and internal teams to obtain missing product details
- Monitor and manage 15 ticket queues daily using Freshdesk with real-time resolution
- Support process improvements to optimize listing efficiency and reduce errors
- Assisted in training new Catalog Associates, sharing expertise on best practices and company guidelines.
- Generate and analyze Weekly Business Review (WBR) reports to track performance, identify issues, and support decision-making
Administrator
Babykish
Dubai Mall, Dubai, United Arab Emirates
06.2019 - 06.2021
- Handled product listings and uploads for baby four brands across multiple e-commerce platforms including Amazon, Noon, Mumzworld, and other online baby marketplaces in Dubai
- Ensured accurate product information such as titles, descriptions, images, pricing, and attributes during uploads
- Managed email correspondence, inquiries, and administrative requests in a timely manner
- Assisted in inventory tracking and stock monitoring for around 1,500 SKUs to support operations
- Supported process improvements to enhance efficiency in administrative and listing workflows
- Coordinated with buyers and internal teams to ensure that the products are uploaded correctly.
Education
Bachelor of Science - Entrepreneurship
Central Luzon State University
Science City Of Muñoz, Nueva Ecija 04.2001 -
Skills
Product Information Management (PIM)
E-commerce Product Listing
Catalog / SKU Management
Magento
NetSuite
Seller Center
Microsoft Excel / Google Sheets
Administrative Support
Data Entry & Documentation
Timeline
Catalog Associate
Mumzworld FZ-LLC
11.2021 - Current
Administrator
Babykish
06.2019 - 06.2021
Bachelor of Science - Entrepreneurship
Central Luzon State University
04.2001 -