JENALYN M. PERDIGON
Muzon SJDM
Summary
Highly accomplished professional with over seven years of diverse work experience in customer service, administration, BPO, recruitment, and sales. Demonstrated expertise in providing exceptional support and delivering outstanding results. Proven track record of success as an Office Staff/Receptionist for a leading seminar and training company in the Philippines, contributing to the seamless operations and overall success of the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Recruiter
Techtiera Corporation Inc.
09.2022 - 03.2024
- Communicating with hiring managers to identify future job openings and the technical requirements for those jobs
- Writing job descriptions and posting to relevant media platforms
- Screening applicants for competency with the job requirements
- Arranging telephone, video, or in-person interviews
- Performing background and reference checks
- Presenting the resumes of the most suitable candidates to the hiring manager
- Offering job positions and completing the relevant paperwork
- Keeping track of all applicants as well as keeping applicants informed on the application process
- Forecasting recruitment budgets.
Customer Service Representative
Optum Global Solution
06.2021 - 06.2022
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process.
Office Staff/Receptionist/Admin
BusinessCoach Inc.
02.2017 - 02.2021
- Handling incoming calls and other communications
- Managing filing system
- Recording information as needed
- Greeting clients and visitors as needed
- Updating paperwork, maintaining documents, and word processing
- Helping organize and maintain office common areas
- Performing general office clerk duties and errands
- Organizing travel by booking accommodation and reservation needs as required
- Coordinating events as necessary
- Maintaining supply inventory
- Maintaining office equipment as needed
- Aiding with client reception as needed.
Collection Staff (Under Agency)
Metrobank Card Corporation (Searchers and Staffers Corporation)
05.2016 - 12.2016
- Supervise assigned accounts to identify unresolved debts
- Develop effective repayment plans
- Follow-up with clients on overdue accounts
- Oversee all monthly payments and refunds
- Research and implement effective collection techniques
- Perform all administrative duties related to ensuring office efficiency
- Create monthly credit records
- Respond to client account queries in a timely and professional manner.
Waitress - Internship
Greenhills Elan Hotel Modern
01.2016 - 02.2016
- Greet and assist customers
- Deliver meals and beverages to tables when they have been prepared
- Check that customers are satisfied with their meal
- Prepare the bill for tables when requested.
Passenger Service Agent - Internship
Cebu Pacific NAIA Terminal 3
06.2015 - 09.2015
- Help passengers with self-serve or assisted check-in procedures
- Dealing with passenger flight queries.
Saleslady
Isetann Department Store
08.2011 - 04.2012
- Greet customers
- Help customers find items in the store
- Check for stock at other branches or order requested stock for customers
- Provide customers with information about items
- Ring up purchases
- Elevate complaints to management
- Keep track of inventory.
Education
Bachelor of Science in Tourism -
Eulogio "Amang" Rodriquez Institute of Science and Technology
Nagtahan, Sampaloc, Manila, Philippines01.2016
Secondary School Diploma -
Grace Christian Mission Technical School
Oas, Albay, Philippines01.2009
Skills
- Excellent verbal and written communication skills
- Proficient in MS Office Application (Excel, Word, PowerPoint, outlook, etc)
- Recruitment (Linkedin, monster, jobstreet, indeed, workdays, etc)
- Interpersonal Communication
- Genuine Work Ethics
- Keen on details
- Team Player
- Management Skills
- Presentation Skillsz
- Customer Service Skills
- Time management
- Administrative works
Certification
- Front Office Services NC II (Expired) - Tesda
- Tour Guiding Services NC II (Expired) - Tesda
Seminarstrainingsattended
- Passenger Service Agent Training Program, 09/11/15, Cebu Pacific, NAIA Terminal 3
- Ecotourism Planning and Preservation, 08/01/14, Island Tropic Hotel and Restaurant - Alaminos City, Pangasinan
- TOURISM-Hospitality Industry: "Issues, Opportunities and Trends", 03/16/14, Paco Catholic School Auditorium Paz St. Paco, Manila
References
- Jessa Perdigon, Hr Supervisor, 09176522625
- Maricar Loria, Hr Generalist, 09458663526
- Mae Abanilla, Account Manager, 09177005527
Timeline
Technical Recruiter
Techtiera Corporation Inc.
09.2022 - 03.2024
Customer Service Representative
Optum Global Solution
06.2021 - 06.2022
Office Staff/Receptionist/Admin
BusinessCoach Inc.
02.2017 - 02.2021
Collection Staff (Under Agency)
Metrobank Card Corporation (Searchers and Staffers Corporation)
05.2016 - 12.2016
Waitress - Internship
Greenhills Elan Hotel Modern
01.2016 - 02.2016
Passenger Service Agent - Internship
Cebu Pacific NAIA Terminal 3
06.2015 - 09.2015
Saleslady
Isetann Department Store
08.2011 - 04.2012
Bachelor of Science in Tourism -
Eulogio "Amang" Rodriquez Institute of Science and Technology
Secondary School Diploma -
Grace Christian Mission Technical School
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