Jenalyn napalinga
Brgy. Palaca, Miagao, Iloilo ,Philippines , Western Visayas
Summary
Administrative and customer service professional with experience in payment processing, records management, and transaction reporting. Support daily operations through accurate data entry, organized documentation, and payment reconciliation. Prepare reports and manage sensitive information with confidentiality.
Overview
6
6
years of professional experience
Work History
Detection Specialist II
ECAM Jobs Philippines
04.2022 - 12.2023
- Monitor live and recorded video feeds to spot unusual activity and risks.
- Escalate concerns through established reporting routes based on monitoring findings.
- Record monitoring events for archiving to support review and investigations.
Administrative Assistant
Double Dragon Happy Homes Association
05.2021 - 08.2022
- Processed administrative paperwork and supported daily office operations for smooth workflow.
- Encoded data, filed documents, and organised paperwork using established systems and QuickBooks.
- Maintained filing systems across digital and paper formats for faster document retrieval.
- Kept database records and supported cash-and-receipts accounting tasks.
- Collected monthly dues and updated payment records accurately.
- Reproduced homeowners' documents, updated file contents, and faxed communications as needed.
Customer Service Assistant
Mandurriao Star Inc.
04.2018 - 01.2022
- Resolved customer complaints calmly and provided suitable solutions for satisfaction.
- Provided friendly, attentive service by responding promptly to enquiries.
- Assisted customers professionally while completing transactions under set procedures.
- Processed bill-payment transactions to keep customer service counters running efficiently.
- Provided product information and recommendations at store counter while maintaining care.
- Organized transaction documents and completed accurate end-of-shift reports.
- Prepared cash and cheque deposit slips for treasury endorsement.
Education
Bachelor of Arts in Business Administration Major in Shipping and Business Management
John B. Lacson Foundation Maritime University
01-2018
Skills
- Video monitoring
- Incident reporting
- Event documentation
- Surveillance systems
- Escalation protocols
- Operational Support
- Database management
- Digital filing
- QuickBooks
- Payment processing
- Transaction documentation
- Cash and Receipt Handling
- Microsoft Excel
- Written and Verbal Communication
- Detail orientation
- Problem-solving
- Client communication
Accomplishments
- Emergency Preparedness Training – Eagle Cross Inc. | August 19–20, 2017
- Junior People Management Association of the Philippines (JPMAP) | March 18, 2017
- 20th Regional Conference: “Management Education in the Twenty-First Century” | February 3, 2017
- Business Leaders’ Summit: “Surfing Through the Waves” | February 21, 2017
- 8th Regional Business Management Association of the Philippines Conference: “Business in the 21st Century beyond Borders” | September 9, 2017
- Work Ethics and Values Clarification Seminar | February 23, 2018
Timeline
Detection Specialist II
ECAM Jobs Philippines
04.2022 - 12.2023
Administrative Assistant
Double Dragon Happy Homes Association
05.2021 - 08.2022
Customer Service Assistant
Mandurriao Star Inc.
04.2018 - 01.2022
Bachelor of Arts in Business Administration Major in Shipping and Business Management
John B. Lacson Foundation Maritime University