JEMUEL MICHAEL PEREZ
Freelance Laptop and Desktop Repair
Taguig
11
years of professional experience
Detail-oriented professional skilled in leveraging technology to enhance workflows and productivity. Known for a strong work ethic and proactive problem-solving abilities, consistently achieving high-quality results in both independent and team settings.
Work History
11 Years 5 Months
- Diagnosed and repaired hardware and software issues on laptops and desktops, improving system performance and reducing downtime for clients.
Technical Team Leader
6 Months- Developed and maintained scalable software and hardware solutions to optimize system performance and collaborated with cross-departmental teams to enhance operational efficiency.
Live Operator Assistant
2 Months- Coordinated live broadcast operations by managing real-time communication and troubleshooting, facilitating seamless streaming and enhancing viewer engagement for BBOPhil Holdings Incorporated.
Business Development Specialist
5 Months- Recruit and Manage live streamers from Tiktok platform and execute targeted outreach campaigns that increased host acquisition and drive the revenue growth for the company.
Customer Service Associate
7 Months- Resolved complex customer inquiries and issues through multiple communication channels, improving customer satisfaction and retention in alignment with Amazon's quality standards and operational protocols.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction rates.
- Processed orders efficiently, minimizing errors and enhancing order fulfillment speed.
- Trained new associates on company policies and customer service best practices.
Program Assistant
8 Months- Coordinated task assignments and monitored project progress to ensure accurate data labeling and timely delivery of AI training datasets.
Education
Bachelor of Science - Computer Engineering
High school diploma
Skills
Technical troubleshooting
Data analysis
Excellent computer navigation skills
Quick software learning
Multitasking and organization
Able to work under pressure
Conceptual analysis
Effective communicator
Verbal and written communication
Interpersonal communication
Cooperative
Fast Learner
Affiliations
Junior Philippine Computer Society Mapua Chapter|Mapua University
Timeline
Technical Team Leader
BBOPhil Holdings Incorporated
10.2025 - 04.2026Read More
Live Operator Assistant
BBOPhil Holdings Incorporated
08.2025 - 10.2025Read More
Business Development Specialist
Infinitus Marketing Solution
03.2025 - 08.2025Read More
Customer Service Associate
Amazon Operational Services Incorporated
06.2023 - 01.2024Read More
Program Assistant
Remotask
01.2020 - 09.2020Read More
Freelance Laptop and Desktop Repair
04.2015 - CurrentRead More
Anne Claire Montessori
High school diploma
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Mapua University
Bachelor of Science from Computer Engineering
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