Jemmalyn Catolico
Cashier
Palamis Alaminos City,PAN
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Cashier
Western Guaranty Corporation
01.2024 - Current
- Managed cash register operations, balanced cash drawers, and prepared end-of-day reconciliation reports.
- Issued official receipts, invoices, and payment acknowledgments for customer transactions.
- Monitored accounts receivable and followed up on outstanding balances to ensure timely collection.
- Maintained accurate documentation of transactions, deposits, and financial records for audits.
- Managed accounts payable and receivable processes, improving cash flow efficiency.
- Supported month-end closing activities by organizing receipts, ledgers, and supporting documents.
- Managed accounts payable and receivable processes to enhance cash flow efficiency.
Customer Service Representative
Foundever Baguio Site - Amazon Account
01.2022 - 01.2023
- Handled high-volume inbound calls, providing prompt and accurate customer service that contributed to customer satisfaction.
- Resolved customer inquiries and complaints by delivering effective solutions and clear communication, enhancing customer loyalty.
- Processed orders, returns, and service requests in a timely and efficient manner.
- Demonstrated empathy and professionalism, fostering positive customer experiences that encouraged repeat business.
Administrative Assistant
DTI Alaminos
01.2016 - 01.2017
- Managed daily administrative tasks such as email handling, scheduling, and filing to support efficient office operations.
- Organized calendars, scheduled meetings, and coordinated appointments for staff and management to optimize time management.
- Assisted in preparing presentations, spreadsheets, and reports to facilitate effective communication of information.
Education
Bachelor of Science - Business Management
Kingfisher School of Business And Finance
Dagupan, Province Of Pangasinan, Philippines 04.2001 -
Secondary Education - undefined
A laminos City National High School
San Jose Drive Alaminos City, Pangasinan01-2019
Primary Education - undefined
Palamis Elementary Schoo
Palamis A laminos City, Pangasinan01-2013
Skills
Accounts payable and receivable
Invoice preparation and tracking
Expense monitoring and reporting
Bank reconciliation
Data entry and documentation
Microsoft Excel
Google Sheets
Transaction records management
Month-end closing support
Time management skills
Customer service
Reliability and punctuality
Timeline
Cashier
Western Guaranty Corporation
01.2024 - Current
Customer Service Representative
Foundever Baguio Site - Amazon Account
01.2022 - 01.2023
Administrative Assistant
DTI Alaminos
01.2016 - 01.2017
Bachelor of Science - Business Management
Kingfisher School of Business And Finance
04.2001 -
Primary Education - undefined
Palamis Elementary Schoo
Secondary Education - undefined
A laminos City National High School