Jemma Tulin
Trece Martires City, Province Of Cavite
Summary
Demonstrates expertise in technical support, network configuration, and data visualization, with a passion for fostering professional growth and driving continuous improvement. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
5
5
years of professional experience
Work History
Technical Supervisor
Iqor for T-Mobile
03.2020 - Current
- Lead technical teams to troubleshoot and resolve customer issues efficiently.
- Designed and executed monthly targets and daily objectives to measure and ensure success.
- Mentored junior staff on best practices in technical support and troubleshooting.
- Conducted regular coaching sessions, driving individual and team skill
- Initiated and implemented process enhancements to boost efficiency and customer satisfaction
- Supervised more than 12 employees and monitored work performance.
- Maintained compliance with all safety requirements.
- Reduced downtime with proactive system monitoring and prompt issue resolution.
- Monitored production operations for quality and compliance with standards.
Education
Bachelor of Science - Agriculture
Visayas State University
Baybay, Province Of Leyte, PhilippinesSkills
- Customer service expertise: Account billing, and technical troubleshooting and client relations
- Hardware troubleshooting
- Schedule management
- Excellent communication, adaptability, problem-solving, and interpersonal skills
- Skilled in network configuration and resolving connectivity issues
- Expert in troubleshooting for mobile devices, tablets, and home internet system
- Skilled in analysing data and presenting actionable insights using tools like Excel and Power BI
Timeline
Technical Supervisor
Iqor for T-Mobile
03.2020 - Current
Bachelor of Science - Agriculture
Visayas State University
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