Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jemelyn Joy Pulvera

Lead Generator/Appointment Setter
Mandaue City, Province Of Cebu

Summary

Diligent customer service representative with 14 years proven ability to identify and connect with potential clients. Familiar with different auto-dialing software and CRM system. Specialize in maintaining contact with customers to successfully developed and maintained robust pipeline, leading to enhanced sales opportunities. Demonstrated proficiency in cold calling and relationship building.

Overview

14
14
years of professional experience

Work History

Lead Generator

ACA and Medicare
03.2024 - 07.2025
  • Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
  • Increased conversion rate with targeted outreach strategies, including email campaigns and cold calling.
  • Made average of 400 outbound and inbound calls per day.

Appointment Setter

EB/SVC INC.
09.2017 - 03.2025
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Exceeded monthly goals by using true persuasion skills and appropriate rebuttals.
  • Managed approximately 700 outbound calls using auto-dial system.

Telesales Agent

Ripe Concepts
01.2017 - 06.2017
  • Called purchasing officers to offer newly innovated products.
  • Completed daily cold calling and outreach to build the sales pipeline.
  • Followed up with customers through emails and calls to solicit further sales.
  • Prepared invoices for closed sales.

Customer Service Representative

TechMahindra , Verizon
04.2016 - 01.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Resolved service and billing issues.
  • Renewed more than 20 contracts each month

Lead Generator

Visayx Corporation
09.2015 - 03.2016
  • Qualifying customers for Student Loan Program
  • Did call transfers for qualified customers to specialist over U.S.

Cold Caller

Zylun Philippines
12.2013 - 08.2015
  • Contact business owners by telephone to offer financing.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Recorded and updated customer information in online systems.
  • Asked pertinent questions to understand customer requirements.

Appointment Setter

Aces Outsourcing
07.2011 - 01.2013
  • Initiated cold calls with prospects and conducted follow-up calls to gather information and qualify leads.
  • Persuaded prospects to set appointments with a licensed agent for a timeshare.
  • Acted as first point of contact and set appointments for prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.

Education

Associate of Science - Business Accountancy

University of San Jose Recolletos - Cebu
Cebu City, Province Of Cebu, Philippines
04.2001 -

Skills

Appointment scheduling

Effective telephone and email communication

Sales lead qualification

Customer acquisition strategies

Adaptable to change

Detail-oriented

Met established targets

Works effectively in fast-paced environment

Skilled in managing multiple tasks with a logical approach

Timeline

Lead Generator

ACA and Medicare
03.2024 - 07.2025

Appointment Setter

EB/SVC INC.
09.2017 - 03.2025

Telesales Agent

Ripe Concepts
01.2017 - 06.2017

Customer Service Representative

TechMahindra , Verizon
04.2016 - 01.2017

Lead Generator

Visayx Corporation
09.2015 - 03.2016

Cold Caller

Zylun Philippines
12.2013 - 08.2015

Appointment Setter

Aces Outsourcing
07.2011 - 01.2013

Associate of Science - Business Accountancy

University of San Jose Recolletos - Cebu
04.2001 -

Similar Profiles

CREATE PROFILE
Jemelyn Joy PulveraLead Generator/Appointment Setter