Jemelyn V. Palomar
Binangonan
Summary
Diligent virtual assistant with strong foundation in administrative support and client communication. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability.
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 4 years of experience providing quality administrative support to clients.
Overview
20
20
years of professional experience
Work History
Compliance Virtual Assistant/ ISA Team Leader
Robert Slack, LLC
03.2020 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Strong organizational skills
- Excel in coordinating meetings
- Handling multiple tasks
- Ensuring efficient workflow and effective time management
- Proficient in using a wide range of productivity tools and software including virtual meeting platforms
- Excel managing a team
- Administrative support
Customer Service Representative (Phone/Email)/WHS Specialist –Email Support
Infopay, Inc
04.2017 - 03.2020
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
The Results Company
08.2016 - 03.2017
- Promptly responded to general inquiries from members and clients via telephone
- Maintained up-to-date knowledge about the account
- Process cancellation and refunds
- Resolved service issues and shared benefits of additional services
- Handled technical support
Telemarketer
Handikaz Marketing
09.2006 - 01.2010
- Handled a telephone marketing
- Made cold calls to prospective clients
- Sold ideas by providing product information
- Maintained lists of clients already called
- Maintained call logs and report details to supervisor
- Provided feedback to clients when required
Customer Service Representative (Sales Marketing)
Spark Marketing and Research Inc.
08.2009 - 12.2009
- Handled and outbound calls
- Assisted customers with any questions
- Followed up on the customer’s feedback about the company services and offerings
Telemarketer
Great Wealth Services Inc.
06.2004 - 08.2006
- Handled a telephone marketing
- Made cold calls to prospective clients
- Sold ideas by providing product information
- Maintained lists of clients already called
- Maintained call logs and report details to supervisor
- Provided feedback to clients when required
Education
Post –Graduate - BS Management Information Technology
University of Rizal System
Binangonan, Rizal03.2004
Graduate -
Francisco P. Felix Memorial National High School
03.1999
Graduate -
Sta. Ana Elementary School
03.1995
Skills
- Excellent verbal and written communication skills
- High level of accuracy and attention to detail
- Professional appearance
- Cooperative approach
- Ability to communicate well with others
- Proven employee relations skills
- Able to maintain a neat, clean and safe work area
- Excellent customer service skills
- Proficient in document management systems
- Quick to adopt new technologies and platforms
- Delivering exceptional service
- Ensuring client satisfaction
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Completed payroll for staff of 50 members.
Skypeid
jem.palomar
Timeline
Compliance Virtual Assistant/ ISA Team Leader
Robert Slack, LLC
03.2020 - Current
Customer Service Representative (Phone/Email)/WHS Specialist –Email Support
Infopay, Inc
04.2017 - 03.2020
Customer Service Representative
The Results Company
08.2016 - 03.2017
Customer Service Representative (Sales Marketing)
Spark Marketing and Research Inc.
08.2009 - 12.2009
Telemarketer
Handikaz Marketing
09.2006 - 01.2010
Telemarketer
Great Wealth Services Inc.
06.2004 - 08.2006
Graduate -
Francisco P. Felix Memorial National High School
Graduate -
Sta. Ana Elementary School
Post –Graduate - BS Management Information Technology
University of Rizal System
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