To work in a valuable company where my skills and knowledge can be applied and developed
Overview
13
13
years of professional experience
Work History
Operations Supervisor
AND TRADING CO.
04.2017 - 08.2024
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Admin Assistant
JJ's Appliance Repair Shop
07.2014 - 01.2016
Worked as a Call Representative, Data Entry Specialist, Warranty Claims Admin
Determined requirements by working with customers
Answered inquiries by clarifying desired information; researching, locating, and providing information
Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfilled requests by clarifying desired information; completing transactions; forwarding requests
Sold additional services by recognizing opportunities to up-sell accounts; explaining new features
Maintained call center database by entering information
Kept equipment operational by following established procedures; reporting malfunctions
Updated job knowledge by participating in educational opportunities
Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Data Analyst
Accenture Inc.
05.2012 - 06.2014
Worked as a Transactions Processes Representative
Interpreted data, analyzed results using statistical techniques and provide ongoing reports
Developed and implemented data collection systems and other strategies that optimize statistical efficiency and data quality
Acquired data from primary or secondary data sources and maintain databases/data systems
Identified, analyzed, and interpreted trends or patterns in complex data sets
Filtered and 'cleaned' data, and review computer reports, printouts, and performance indicators to locate and correct code problems
Worked closely with management to prioritize business and information needs
Located and defined new process improvement opportunities
On-The-Job Training
Provincial Assessor's Office
06.2011 - 08.2011
Worked on data encryption and image processing
Developed and maintained Data Encryption Guidelines
Assessed the secure installation and maintenance of all equipment supporting encryption controls
Assessed the performance and security monitoring for all elements of the encryption control processes
Assessed all related key management processes
Developed and tested image processing and data classification algorithms for security-related imaging products
Analyzed data and develop methods using machine learning for feature extraction and classification
Visualized and communicated results
Created visual interpretations of data and methods, write reports, and presentations
Worked part of a multidisciplinary team including expertise in chemistry, software, electronics, and mechanical design
Education
Bachelor of Science - Computer Engineering
Bohol Island State University - Main Campus
Tagbilaran City, Bohol
01.2012
Secondary -
Biking National High School
Dauis, Bohol
01.2007
Elementary -
Buli Elementary School
Muntinlupa
01.2003
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Basic computer troubleshooting
Windows XP
Windows 7
Linux
Excellent communication skills
Writing
Proof reading
Affiliations
Society of Computer Engineering Enthusiasts (SCENE - BISU), 2007 - present
BISU - MC Alumni Foundation, Inc., 2012 - present
Languages
English
Tagalog
Cebuano
Seminarsandtrainingsattended
Java Programming Seminar- Workshop, Bohol Island State University- MC, 12/06/08
Embedded System, Bohol Island State University- Main MC, 09/10/10
Wordpress, CMS, Search Engine Optimization and Internet Marketing, Bohol Island State University- MC, 12/04/10
Web Designing and Publishing, Josrika Computer Training Center Inc. (TESDA accredited), 03/03/14 - 04/12/14
References
Mary May Bilarmino, Area Manager, AND Trading Co., +974-5107-6824
John Kristorey Janson, Managing Director, JJS Appliance Repair Shop, +63998-578-7512
DIRECTOR ( PARTNERSHIP) at FOURAELA TRADING (PTY) LTD / S N R TRADING (PTY) LTDDIRECTOR ( PARTNERSHIP) at FOURAELA TRADING (PTY) LTD / S N R TRADING (PTY) LTD