Jemeelee Mamalayan
Applying For Virtual Assistant
Cainta, Province Of Rizal
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, business to business process and resource requirements and engagement procedures to align with strategic goals. With the satisfactory method not only with the clients but also with the line of business.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
Concentrix Philippines
09.2019 - 03.2024
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
- Supported the implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Mentored junior team members, contributing to their professional growth and development.
- Championed change management efforts during organizational transitions by offering expert guidance on navigating new processes and structures.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Presented findings at conferences and workshops, showcasing expertise and building credibility within the industry.
- Managing schedules / attendance and scheduled breaks and lunch
- Doing some performance review and coaching.
- Doing supervisor calls / escalation calls.
- Answering product escalations from the clients.
- Managing escalation emails towards orders
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines 04.2001 -
Skills
Timeline
Subject Matter Expert
Concentrix Philippines
09.2019 - 03.2024
Bachelor of Science - Nursing
Our Lady of Fatima University
04.2001 -
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