Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jem Christian Co

Associate, Planning And Scheduling
Pasig City,Metro Manila

Summary

Experienced Workforce Analyst with over 2 and half years of experience in BPO, first half of that as an agent. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel when given a new task or project.

Overview

4
4
years of professional experience
11
11
years of post-secondary education

Work History

Associate, Planning and Scheduling

Concentrix.
Taguig City
08.2018 - Current

• Expertise in handling forecasting

• Identify, analyze and interpret arrival patterns or trend

• Ensure that requirements are aligned with the current schedule in order to meet the desired target given

• Perform resizing based on the 4 week or 3 months data trend.

• Optimizing schedule breaks to make sure line adherence or service level will be met.

• Handling business review with the clients/vendor managers - providing insights, reports, and figures about the passed/failed metrics

• Discussing per interval projection and mitigation to the operations to secure a passing score week-over-week and assure that metrics are hit by end of the month.

Customer Service Representative Agent

Aditya Bilar Minacs
Quezon City
04.2015 - 08.2015

• Provides good customer service experience

• Discussed the information of the products and supply advices to the customers

• Was able to handle upselling since the product is about cosmetics

Technical Support Representative

Expert Global Solution
Sta. Mesa City
09.2014 - 03.2015

• Provides good customer experience

• Troubleshoot technical concerns most especially "Kindle" devices

• Pioneer of the Amazon Instant Video" lob

Education

High School Diploma -

ADTMS
Pasig City
06.2003 - 03.2012

No Degree - Senior High

University of Makati
Makati City
06.2019 - 03.2021

Skills

Microsoft Office

Managing Schedules

Reporting and Accuracy

Google Sheets

Timeline

No Degree - Senior High

University of Makati
06.2019 - 03.2021

Associate, Planning and Scheduling

Concentrix.
08.2018 - Current

Customer Service Representative Agent

Aditya Bilar Minacs
04.2015 - 08.2015

Technical Support Representative

Expert Global Solution
09.2014 - 03.2015

High School Diploma -

ADTMS
06.2003 - 03.2012
Jem Christian CoAssociate, Planning And Scheduling