JEMAR KING T. CARREON
Davao City
Summary
Bachelor of Science in Nursing graduate with over 9 years of experience in the medical and pharmaceutical field. Adept knowledge of medical terminologies. Experienced in dealing with physicians specializing in Urology, OB-Gynecology, Nephrology and Internal Medicine. Prior experience in handling high volume inbound/outbound calls. Excellent customer service, focused marketing and relationship strategies. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
Overview
12
12
years of professional experience
Work History
Medical Intake Coordinator
MBVA 24/7
04.2024 - Current
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Organized paperwork such as charts and reports for office and patient needs.
Professional Medical Representative (Territory Manager)
Abbott Laboratories (Pharmaceutical)
05.2018 - 05.2024
- Promote product to physicians and healthcare professionals
- Sell and promote companies' medications and prescription drugs
- Understanding features, benefits, usage, and potential side effects
- Designs routes in coverage areas and creates reports on accomplishments and sales achievement daily
- Participate and implement company's directions in demand generation activities and promotions
- Initiate plans and strategies to invite more potential and increase product awareness through medical activities and programs
- Established and maintained positive working relationships and professionalism with physicians and medical staff.
Professional Medical Representative
Getz Pharma Phils. (Pharmaceutical)
08.2016 - 03.2019
- Promote product to physicians and healthcare professionals
- Participate and implement company's directions in demand generation activities and promotions
- Initiate plans and strategies to invite more potential and increase product awareness through medical activities and programs
- Established and maintained positive working relationships and professionalism with physicians and medical staff.
Professional Medical Representative
Mergers Drugfill Corp. (Pharmaceutical)
06.2013 - 02.2014
- Responsible for all promotions, disciplinary actions, and transfers for direct reports
- Partner with data analytics to establish accurate reporting
- This allows me to perform metric based performance analysis on team productivity and market trend analysis
- Plan and organize team buildings and weekly employee engagement activities to boost office and team morale.
Customer Service Representative
Cyber City Teleservices (BPO)
05.2012 - 03.2013
- Provide quick response to customer concerns and inquiries lessens high traffic queues
- Organized systematic workflow resulting in speedy sales releases and other transactions
- Became known as the point person to handle noted irate customers.
Education
Bachelor of Science in Nursing -
Polytechnic College of Davao del Sur
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledgeable in EMR/HER (AdvancedMD, Epic)
- Sales and marketing Product promotion Demand generation Customer Service
- Patient Scheduling
- Scheduling appointments
- Customer Service
- Multitasking and Organization
- Relationship Building
- Team Leadership
- Appointment Scheduling
- Scheduling and calendar management
- Administrative Management
Personal Information
Title: Medical Virtual Assistant, Virtual Front Desk
Timeline
Medical Intake Coordinator
MBVA 24/7
04.2024 - Current
Professional Medical Representative (Territory Manager)
Abbott Laboratories (Pharmaceutical)
05.2018 - 05.2024
Professional Medical Representative
Getz Pharma Phils. (Pharmaceutical)
08.2016 - 03.2019
Professional Medical Representative
Mergers Drugfill Corp. (Pharmaceutical)
06.2013 - 02.2014
Customer Service Representative
Cyber City Teleservices (BPO)
05.2012 - 03.2013
Bachelor of Science in Nursing -
Polytechnic College of Davao del Sur
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