Jemar Toyco
Liloan
Summary
Dedicated and results-driven retail professional with 11+ years of experience in sales management, operations, and customer service. Proven track record of leading high-performing teams, driving sales growth, and ensuring consistent operational excellence across multiple retail locations. Skilled in staff training, KPI management, inventory control, and strategic planning. Passionate about delivering exceptional customer experiences and achieving business goals through leadership, innovation, and teamwork.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Manager
Huawei Technologies Philippines, Inc.
06.2014 - Current
- Supervise and support daily operations across multiple retail store locations.
- Recruit, train, and mentor store managers and staff to improve performance and retention.
- Monitor and analyze sales performance, implementing action plans to achieve KPIs.
- Collaborate with senior management on sales strategies, marketing campaigns, and expansion projects.
- Ensure accurate stock levels across all stores, minimizing shrinkage and avoiding stockouts.
- Promote consistent customer service standards and resolve high-level complaints.
Customer Service Representative
Litexpress International, Inc.
12.2009 - 01.2013
- Handled client communications, providing updates on shipments, delivery timelines, and delays.
- Maintained customer accounts and strengthened relationships to encourage repeat business.
- Coordinated with carriers, shipping lines, and overseas agents for shipment tracking.
- Resolved complaints and service issues promptly, ensuring customer satisfaction.
Education
Bachelor of Science - Nursing
Southwestern University
01.2009
Skills
- Retail & Store Operations Management
- Sales & KPI Performance Monitoring
- Team Leadership, Training & Coaching
- Inventory & Stock Control
- Visual Merchandising & Brand Standards
- Customer Relationship Management
- Strategic Planning & Market Analysis
- Problem-Solving & Decision-Making
Certification
PRODUCT EXPERT AND TRAINING CERTIFICATION ( PROMOTER )
COMPANY HEAD QUARTER SHENZHEN CHINA -2019
FIELD FORCE TRAINING AND CERTIFICATION ( AREA MANAGER )
COMPANY HEAD QUARTER AT SHENZHEN CHINA -2023
Timeline
Area Manager
Huawei Technologies Philippines, Inc.
06.2014 - Current
Customer Service Representative
Litexpress International, Inc.
12.2009 - 01.2013
Bachelor of Science - Nursing
Southwestern University
References
Jenlyn, Debuayan, 0923-155-7277, Demo Power Phils Inc.
Gil Sarmiento, 0977-385-5080, Lite Xpress International Inc.
Jude Randolf Algarme, 0920-595-3386, Huawei Technologies Phils, Inc.
Hobbies
- MOBILE PHOTOGRAPHY RUNNING SWIMMING
Similar Profiles
Olivia Roaring, ECE, HCIEOlivia Roaring, ECE, HCIE
Technical Site Survey Territory Lead/Wireless Engineer at Manpower Outsourcing Services, Inc. Assigned at Huawei Technologies Philippines, Inc.Technical Site Survey Territory Lead/Wireless Engineer at Manpower Outsourcing Services, Inc. Assigned at Huawei Technologies Philippines, Inc.
Alexander A. GalvoAlexander A. Galvo
PCM at Huawei Technologies PhilippinesPCM at Huawei Technologies Philippines
Rogelio Jr. GapuzRogelio Jr. Gapuz
Site Engineer at China Communications Services Philippines CorporationSite Engineer at China Communications Services Philippines Corporation
KAREN ESEOKAREN ESEO
HR Director, PH Operations at RapidVisa Philippines Inc. (Boundless Immigration)HR Director, PH Operations at RapidVisa Philippines Inc. (Boundless Immigration)
Mary Ann NunezMary Ann Nunez
Video Editor at Archer & OakVideo Editor at Archer & Oak