Jemar Ocampo
Logistic Coordinator, Virtual Property Management Assistant & IT Service Analyst II
Angeles City
Summary
Experienced operations professional with 12+ years of expertise across Technical Support, Property Management, and Logistics Coordination. Strong background in fast-paced, client-focused environments with a proven ability to resolve complex technical issues, manage end-to-end logistics operations, and support administrative and billing processes with accuracy and efficiency. Built a solid foundation through 10 years in Teleperformance and 2 years in virtual support, delivering consistent customer satisfaction and technical problem-solving excellence. Currently working as a Logistics Coordinator, handling truckload planning, dispatch coordination, shipment tracking, and rate confirmations to ensure smooth and timely operations. Highly adaptable, detail-oriented, and committed to continuous improvement across technical, operational, and administrative functions.
Overview
2027
2027
years of professional experience
Work History
Logistics Coordinator
Trio Global Client Solutions OPC
2025 - Current
- Optimized truckload planning by building FTL and LTL shipments, consolidating loads, and improving delivery efficiency while supporting cost control
- Managed end-to-end dispatch operations, including load assignment, route coordination, and scheduling
- Tracked and monitored shipments in real time, proactively resolving delays and minimizing disruptions
- Served as the main point of contact for drivers and clients, providing timely status updates and support
- Improved operational workflow by ensuring accurate documentation and coordination across teams
- Prepared and sent rate confirmations, verifying pricing accuracy and shipment details with carriers and partners
- TAI Software / McLeod (McLeod) for freight management, dispatch, and shipment tracking Google Sheets and Microsoft Excel for reporting, tracking, and data management Slack , Microsoft Teams , and Microsoft Outlook for communication and team coordination
Property Assistant – Billing & Advertising
Lighthouse Growth Vantage
2024 - 2025
- Managed billing processes for property listings, ensuring accurate invoicing and timely payment processing
- Coordinated advertising requirements for property listings across digital and print platforms
- Prepared and processed marketing materials, including property ads, listings, and promotional content
- Liaised with agents, clients, and external vendors to ensure accurate and timely publication of advertisements
- Monitored advertising schedules and ensured listings were updated, compliant, and aligned with company standards
- Maintained records of billing transactions, advertising expenses, and campaign performance
- Assisted in resolving billing discrepancies and handled client inquiries related to invoices and advertising charges
- Supported the property management and sales teams with administrative tasks and reporting
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
IT SERVICE DESK ANALYST II
Teleperformance
2020 - 2025
- Account creation, deletion and modification of all user within all Microsoft Accounts.
- Acts as the initial point of contact for ticketing and emails from internal staff and client account issue and queries.
- Diagnostic and analytical skills for user account related issues
- Update Role Matrix and sending daily and monthly report regarding Accounts creation and Accounts archived
- Communicate with the Client regarding approval of tools access.
- Strong knowledge of various OS and software such as Windows 7, Windows 10, MS Office Suite (Word, Excel, PowerPoint, Visio, Access & Project) usage.
- Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.
Client Technology Application Teal Leader
Teleperformance
2019 - 2020
- Team Leadership Guide and mentor application review teams, ensuring consistent standards and practices across projects.
- Content Review Oversight Supervise the evaluation of application content for accuracy, compliance, and alignment with client requirements.
- Technology Strategy Align application review processes with broader technology goals, ensuring scalability and efficiency.
- Risk Management Implement governance frameworks to mitigate risks in application deployment and content accuracy.
- Cross-functional Collaboration Work with developers, analysts, and business stakeholders to ensure reviewed applications meet both technical and business needs.
XBOX- Technical & Billing Chat Support
Teleperformance
2017 - 2019
- Managed account balances to identify outstanding debts and resolve inconsistencies
- Collected and verified information needed to calculate receivables and prepare accurate billing
- Checked data entered in the account system to ensure the accuracy of final bills
- Provided technical support to customers for software and hardware issues
- Recognized customer needs and demonstrated a strong commitment to resolving concerns
- Processed refunds for customers and escalated account recovery cases when required
- Initiated replacement requests for hardware-related issues
Surface Technical Software Chat Support
Teleperformance
2015 - 2017
- investigate and identify solutions for hardware and software issues
- Diagnosed and troubleshot technical issues related to account setup and network configuration. Resolved technical problems to enhance system performance. Configured networks to optimize connectivity and reliability.
- track computer system issues through resolution within agreed time limits
- engage client through various channels including phone, email, or chat.
- Provide outstanding customer service to the customer.
- Refer to internal database or external resources to provide accurate resolution
- Process replacement for hardware and software issue.
- Upselling surface devices & subscriptions.
Education
Bachelor of Business Administration - Marketing
System Plus College Foundation
Associate information Technology - Programming
System Plus College Foundation Miranda
Skills
Microsoft Azure
Remote Desktop, Team viewer
System Installation, Configuration and Maintenance
SolveIT
Hardware and Software
Fast learner
Computer skills
Time management
Data entry
File management
Office administration
Team collaboration
Problem-solving
Verbal and written communication
Attention to detail
File and record keeping
Administrative support
Microsoft Office Suite
Administrative tasks
Decision-making
Relationship building
Timeline
Associate information Technology - Programming
System Plus College Foundation Miranda
Logistics Coordinator
Trio Global Client Solutions OPC
2025 - Current
Property Assistant – Billing & Advertising
Lighthouse Growth Vantage
2024 - 2025
IT SERVICE DESK ANALYST II
Teleperformance
2020 - 2025
Client Technology Application Teal Leader
Teleperformance
2019 - 2020
XBOX- Technical & Billing Chat Support
Teleperformance
2017 - 2019
Surface Technical Software Chat Support
Teleperformance
2015 - 2017
Bachelor of Business Administration - Marketing
System Plus College Foundation