JEMALINE Jose
Caloocan City
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Office Assistant
Sea Glory Marine Products
Caloocan City
01.2024 - Current
- Monitored office expenses and income
- Computed, recorded and proofread data or reports.
- Typed, formatted and edited correspondence and other documents.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed daily office operations and maintained a clean and efficient workspace.
Front Office Staff Member
Sanho Dive Center
Coron, Palawan
05.2023 - 11.2023
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Responded to emails from customers seeking assistance or information.
- Provided information about the local area, attractions and amenities to guests.
- Prepared reports related to front desk activities on a regular basis.
- Performed daily opening and closing duties such as counting money, setting up cash drawer.
- Maintained positive working relationship with fellow staff and management.
Counter Head
Everplus Superstore Inc
03.2020 - 01.2022
- Trained new cashier on store policies, procedures and customer service standards.
- Assigned work and monitored the store and employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Representative
Concentrix Shaw
10.2019 - 11.2019
- Seasonal Account
Customer Assistant
Sanford Marketing Corporation
06.2018 - 12.2018
- Probationary
Intern
Hopewell Sales Corporation
- I was assigned at accounting department to do tasks like encoding, classifying files, and answering phone calls
- 200 hours of Internship
Intern
Urban Poor Affairs Office
- I was assigned for answering phone calls and signing or putting a seal on documents like memorandum
- 200 hours of Internship
Education
Bread And Pastry NC II
Delta Technological Institute Inc.
15 Indamaria Street, Brgy. Potrero, Malabon City03-2025
Sejong Korean 4 2B (세종 한국어 4 2B)
Korean Cultural Center Philippines
5th Avenue, Bonifacio Global City, Taguig City12-2021
Sejong Korean 3 2A (세종 한국어 3 2A)
Korean Cultural Center Philippines
5th Avenue, Bonifacio Global City, Taguig City08-2021
Basic Korean Language And Culture
HRDI-PKTCC, Philippine-Korea Friendship Center
Bayani Rd, Fort Bonifacio, Taguig City02-2019
Bachelor - Public Administration
University of Caloocan city
01.2018
Skills
- Data entry
- Attention to detail
- Interpersonal skills
- Adaptable thinking
- POS systems
- Merchandise arrangements
- Customer assistance
- Inventory counting
- Cash-handling procedures
- Staff management
- Multitasking
- Schedule oversight
Workshops and Seminars Attended
- Bakery Fair 2025 (Rise & Shine Baking at Dawn, World Trade Center, Pasay, Philippines 03/08/25
- Life Skills Training – Job Start Program Philippines, DOLE – PESO Through Scope Global, 5/F Araneta Square Brgy. 76 Monumento Circle, Caloocan City, 05/21/18, 06/01/18
- Labor Education for Graduating Students, POEA/PESO, 03/22/18, University of Caloocan City
- Political Dynasty: Positive and Negative Effects to the Society, 03/13/18, 3 hours, University of Caloocan City
- Be PA Timeline; Your Road to Success, 03/12/18, 3 hours, University of Caloocan City
- Lead Up! Communication and Handling Different Personalities, 09/21/17, 3 hours, University of Caloocan City
- The Outstanding Students of the Class 2016, 10/17/16, University of Caloocan City
- Isang Gramo, High na High ako! A Forum About the Destructive Effects of Prohibited Drugs, 10/13/16, 3 hours, University of Caloocan City
- Good Public Speaking: A Tool Towards Effective Leadership, 10/06/16, 3 hours, University of Caloocan City
- Good Governance: A Challenge for Every Aspiring Public Servant, 10/21/14, 3 hours, Gazebo, City Hall of Caloocan City
- Certificate of Achievement, 03/31/14, M.B Asistio Sr. High School – Unit 1 Annex
Personal Information
- Place of Birth: San Nicolas
- Height: 5'4
- Weight: 49 kg
- Date of Birth: 12/20/96
- Religion: Iglesia Ni Cristo (INC)
Languages
English
Intermediate
B1
Korean
Elementary
A2
Tagalog
Proficient
C2
Timeline
Office Assistant
Sea Glory Marine Products
01.2024 - Current
Front Office Staff Member
Sanho Dive Center
05.2023 - 11.2023
Counter Head
Everplus Superstore Inc
03.2020 - 01.2022
Customer Service Representative
Concentrix Shaw
10.2019 - 11.2019
Customer Assistant
Sanford Marketing Corporation
06.2018 - 12.2018
Intern
Hopewell Sales Corporation
Intern
Urban Poor Affairs Office
Bread And Pastry NC II
Delta Technological Institute Inc.
Sejong Korean 4 2B (세종 한국어 4 2B)
Korean Cultural Center Philippines
Sejong Korean 3 2A (세종 한국어 3 2A)
Korean Cultural Center Philippines
Basic Korean Language And Culture
HRDI-PKTCC, Philippine-Korea Friendship Center
Bachelor - Public Administration
University of Caloocan city