Summary
Overview
Work History
Education
Skills
Position
Company
Place Of Birth
Height
Weight
Personal Information
Timeline
Generic
JEMAICA CALMA

JEMAICA CALMA

Collection Specialist
Angeles City

Summary

To devote myself to a company where I can utilize my knowledge and skills that I gained through education and experience and furthermore enhance them that would help both the company's growth and advancement.

Overview

6
6
years of professional experience

Work History

Senior Agent - Financial account (Capital One)

iQOR Clark
8 2021 - 12.2023
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Verified and improved quality standards by analyzing customer service metrics.
  • Managed high-profile accounts for enhanced customer retention and loyalty.

Agent - Financial account (JPMorgan Chase)

iQOR Clark
07.2020 - 08.2021
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
  • Obtained client information by answering telephone calls.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Customer Service Representative

iQOR Clark
09.2017 - 02.2020
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Computer Science (Undergraduate) -

STI College Miranda

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Angeles City High School
Lourdes North West, Angeles City

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Lourdes North West Elementary School
Miranda Ext., Angeles City

Skills

Conflict Resolution

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Position

Supervisor

Company

IQOR Clark

Place Of Birth

Angeles City

Height

5'4"

Weight

52 kg

Personal Information

  • Citizenship: Filipino
  • Date of Birth: 07/05/85
  • Marital Status: Single

Timeline

Agent - Financial account (JPMorgan Chase)

iQOR Clark
07.2020 - 08.2021

Customer Service Representative

iQOR Clark
09.2017 - 02.2020

Computer Science (Undergraduate) -

STI College Miranda

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Angeles City High School

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Lourdes North West Elementary School

Senior Agent - Financial account (Capital One)

iQOR Clark
8 2021 - 12.2023

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JEMAICA CALMACollection Specialist