JEMAICA CALMA
Collection Specialist
Angeles City
Summary
To devote myself to a company where I can utilize my knowledge and skills that I gained through education and experience and furthermore enhance them that would help both the company's growth and advancement.
Overview
6
6
years of professional experience
Work History
Senior Agent - Financial account (Capital One)
iQOR Clark
8 2021 - 12.2023
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Verified and improved quality standards by analyzing customer service metrics.
- Managed high-profile accounts for enhanced customer retention and loyalty.
Agent - Financial account (JPMorgan Chase)
iQOR Clark
07.2020 - 08.2021
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Obtained client information by answering telephone calls.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Representative
iQOR Clark
09.2017 - 02.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Computer Science (Undergraduate) -
STI College Miranda
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Angeles City High School
Lourdes North West, Angeles Cityundefined
Lourdes North West Elementary School
Miranda Ext., Angeles CitySkills
Conflict Resolution
Customer needs determination
Report Generation
Multitasking
Position
Supervisor
Company
IQOR Clark
Place Of Birth
Angeles City
Height
5'4"
Weight
52 kg
Personal Information
- Citizenship: Filipino
- Date of Birth: 07/05/85
- Marital Status: Single
Timeline
Agent - Financial account (JPMorgan Chase)
iQOR Clark
07.2020 - 08.2021
Customer Service Representative
iQOR Clark
09.2017 - 02.2020
Computer Science (Undergraduate) -
STI College Miranda
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Angeles City High School
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Lourdes North West Elementary School
Senior Agent - Financial account (Capital One)
iQOR Clark
8 2021 - 12.2023