Jemabe Rivera
Purok Kalubihan, Bajumpandan, Dumaguete City, Negros Oriental
Summary
Accomplished HR professional with a proven track record at Infocom Technologies Inc., adept in talent acquisition and fostering employee relations. Streamlined onboarding processes and significantly enhanced workplace culture through strategic HR initiatives, achieving a notable reduction in employee turnover. Expert in HRIS systems and budget planning, with a knack for developing impactful HR policies and programs.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Human Resources Generalist
Itm8 Philippines Inc.
11.2021 - Current
- Streamlined recruitment process by developing job descriptions and coordinating interviews.
- Developed and implemented onboarding and orientation programs for new employees.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Facilitated criminal background check process for new hires.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Administered employee benefits programs and assisted with open enrollment.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Updated employee handbook by incorporating new policies and ensuring compliance with regulations.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Conducted regular audits of HR processes to ensure alignment with legal requirements.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Conducted exit interviews to understand employee turnover and improve retention strategies.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Reduced employee turnover by creating a comprehensive onboarding program for new hires.
- Annual budget planning and execution of department initiatives.
Human Resources Business Partner
Infocom Technologies Inc.
02.2016 - 11.2021
- Managed onboarding process for new hires, ensuring smooth transition into company.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.
- Developed policies that comply with employment laws, minimizing legal risks and protecting company interests.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Resolved conflicts for improved team dynamics and collaboration.
- Provided coaching for managers to enhance employee development and retention.
- Partnered with senior management to align HR strategies with overall business objectives.
- Led mediation sessions to resolve conflicts, promoting harmonious work environment.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Liaised between multiple business divisions to improve communications.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
- Established succession planning processes to ensure leadership continuity within the company.
- Conducted exit interviews to gather feedback for organizational improvement.
Human Capital Coordinator
TeleTech Holdings
04.2010 - 05.2014
- Created tracking tools to monitor project milestones and deliverables.
- Coordinated project timelines by managing schedules and resources to ensure on-time completion of deliverables.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
Education
Bachelor of Science - Psychology
Negros Oriental State University
Dumaguete City, Negros Oriental03-2010
Skills
- Talent acquisition
- Employee onboarding and offboarding
- Employee file management
- HRIS systems
- Report generation and analysis
- Benefits administration
- Payroll processing
- HR policies implementation
- Employee relations
- Internal investigations
- Employee counseling
- Budget planning
Certification
- Q1 2014 - Teletech: Values in Action
Top Local Award
Global Award
- Q4 2019 - Infocom: Home of Excellence
Values Award for Malasakit
- Q4 2020 - Infocom: Home of Excellence
Outstanding HR Personnel
Timeline
Human Resources Generalist
Itm8 Philippines Inc.
11.2021 - Current
Human Resources Business Partner
Infocom Technologies Inc.
02.2016 - 11.2021
Human Capital Coordinator
TeleTech Holdings
04.2010 - 05.2014
Bachelor of Science - Psychology
Negros Oriental State University
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