Jem Bud-oy

• Provided highly personalized and discreet service within a private royal household, maintaining exceptional standards of professionalism and confidentiality
• Anticipated and responded to individual needs while managing multiple requests and priorities efficiently
• Maintained meticulous attention to detail in daily responsibilities and service arrangements
• Adapted quickly to changing schedules, preferences, and requirements while remaining calm and professional
• Built a high level of trust through reliability, discretion, and consistent service excellence
• Worked effectively in a multicultural and high-expectation environment requiring flexibility and sound judgment
• Serving and handling all food menu requests, keenly observing dieticians' food requirement, making sure kitchen supplies and orders are timely purchased and checked. Coordinating significant celebrations and events.
• Built rapport with guests through friendly interactions and attentiveness to their preferences
• Coordinated seamless communication between kitchen, household and service staff for efficient meal delivery
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
• Trained and mentored new team members on menu offerings and service protocols to the royalty

• Managed operation files and pertinent records, ensuring accurate documentation of clerical tasks for the Mall manager.
• Facilitated incoming and outgoing phone and mail correspondence for the Mall manager, ensuring timely communication.
• Coordinating calls from mall tenants, business partners, co-employees or community members, and either answer queries or forward to the department concern.
• Taking notes in meeting, preparing a memo, letter, presentation for a set meeting.
• Coordinating calls from mall tenants, business partners, co-employees or community members, and either answering queries or forwarding to the department concern.

• Greet, Assist, direct tenants, workers, visitors, and the general public
• Facilitated tenants, workers, visitors, and the general public inquiries, providing timely and accurate information to enhance satisfaction
• Delivered clerical support to streamline operations and enhance team efficiency
• Provide administrative services to the Building Operations
• Provide clerical support
• Screen,receive, and coordinate all incoming permits to all concerned departments
• Facilitated inquiries from tenants, workers, visitors, and the general public, providing timely and accurate information to improve service satisfaction

• Helping the hotel achieve and maintain profitability
• Interacted and built relationships with potential clients to generate new business opportunities
• Interact and build relationships with potential clients
• Keep to date with current promotions and hotel pricing, to provide information to guests on request while maximizing sales opportunities
• Assist Sales and Marketing Manager with administrative duties like creating and distributing sales agreements, event request forms, filing, making proposals, banquet event orders, preparing production of monthly sales reports and a variety of general office responsibilities
• Integrate current trends in event design and planning
• Assist Sales and Marketing Manager with administrative duties like creating and distributing sales agreements, event request forms, filing, making proposals, banquet event orders, preparing production of monthly sales reports and variety of general office responsibilities

Part-time working student:

• Collaborated with host or event coordinator to ensure timely service of meal courses
• Assisted in setting up and clearing dining or buffet tables to maintain a smooth event flow
• Providing quality food with an attractive presentation and maintaining sanitary standards
• Delivered quality food presentations while upholding sanitary standards