Summary
Overview
Work History
Education
Skills
Timeline
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Jelyn Villan

Jelyn Villan

Cotabato City, Autonomous Region In Muslim Mindanao

Summary

Dynamic professional with a proven track record at Dkt Phonetech World, excelling in customer service and cash handling. Recognized for implementing process improvements that enhanced transaction efficiency. Committed to professionalism and reliability, with strong time management skills and a focus on fostering customer satisfaction.

Overview

18
18
years of professional experience

Work History

Teller

Dkt Phonetech World (Pera Hub)
01.2022 - Current
  • Processed customer transactions accurately and efficiently, maintaining high levels of service quality.
  • Assisted in cash handling and reconciliation, ensuring adherence to company policies.
  • Educated customers on available products and services, enhancing overall customer experience.
  • Managed account inquiries, resolving issues promptly to foster customer satisfaction.
  • Trained new tellers on operational procedures, promoting teamwork and efficiency.
  • Monitored daily cash flow and inventory levels to identify discrepancies or issues early.
  • Implemented process improvements that streamlined transaction workflows and reduced wait times.

Administrative Assistant

Smart Accredited Sales Center
02.2012 - 12.2022
  • Managed schedules and coordinated meetings for executives to enhance operational efficiency.
  • Developed and maintained filing systems, ensuring accuracy and easy access to documents.
  • Assisted in preparing reports and presentations, contributing to informed decision-making processes.
  • Streamlined office procedures, improving workflow and reducing turnaround time on administrative tasks.

Office Assistant

Expressions Stationery Shop
05.2008 - 04.2009
  • Managed daily office operations, ensuring smooth workflow and timely completion of tasks.
  • Coordinated scheduling for meetings, appointments, and travel arrangements for staff.
  • Maintained organized filing system, facilitating efficient retrieval of documents and information.
  • Assisted in preparing reports and presentations, enhancing communication within the team.

Cashier

South Seas Complex
05.2007 - 04.2008
  • Processed transactions efficiently while maintaining a high level of customer service.
  • Managed cash register operations and balanced cash drawers accurately at end of shifts.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Trained new staff on point-of-sale systems and store policies to ensure consistency.

Education

Bachelor of Science - Computer Science

Cotabato State University
Cotabato City, Autonomous Region In Muslim Mindanao, Philippines
04-2007

Skills

  • Exceptional customer service
  • Reliable commitment to tasks
  • Professionalism and courtesy
  • Excellent time management skills

Timeline

Teller

Dkt Phonetech World (Pera Hub)
01.2022 - Current

Administrative Assistant

Smart Accredited Sales Center
02.2012 - 12.2022

Office Assistant

Expressions Stationery Shop
05.2008 - 04.2009

Cashier

South Seas Complex
05.2007 - 04.2008

Bachelor of Science - Computer Science

Cotabato State University

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Jelyn Villan