Jelyn Pagayon
BPO SUPERVISOR
Cabuyao City,LAG
Summary
Organized Supervisor for Operations with noted experience in administrative management. Prioritize projects and multitask effectively to achieve results. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Concentrix
06.2022 - Current
- Manage scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Manage supervisor itinerary, appointments and compliance items
- Establish positive and effective communication among advocates/staff and organization leadership, reducing miscommunications, and missed deadlines.
SUPERVISOR
RMS COLLECT INC
01.2018 - 03.2022
- Communicate with clients through email and virtual meetings
- Manage day to day planning and operations for the team
- Monitor the agent's performance making sure they achieve KPI'S
- Organize and handle the team meeting, huddle and most importantly coaching.
SUPERVISOR
CONVERGYS
1 2016 - 1 2018
- Help train and motivate agents by answering questions and concerns
- Monitors daily performance and set goals
- Provide coaching session and sets action plan
- Do daily follow thru and follow ups.
Escalations Representative
Convergys
01.2014 - 01.2016
- Handle escalated calls and provide next level approach
- Perform account check and do extra mile for issue resolution
- Conduct refresher to frontline via call listening and focus group discussion.
Customer Service Representative
Convergys
01.2011 - 01.2014
- Take in calls to resolve customer concerns
- Provide resolution with great customer service skills.
Education
Computer Programming -
Passi Trade School
Skills
Project Management
Problem Solving
Creativity
Leadership
Profile
Jelyn P. Pagayon, Blk65 Lot32 St Joseph, Gulod Cabuyao City, Laguna, +639054365862, jelynpagayon.jp@gmail.com
Timeline
Supervisor of Operations
Concentrix
06.2022 - Current
SUPERVISOR
RMS COLLECT INC
01.2018 - 03.2022
Escalations Representative
Convergys
01.2014 - 01.2016
Customer Service Representative
Convergys
01.2011 - 01.2014
SUPERVISOR
CONVERGYS
1 2016 - 1 2018
Computer Programming -
Passi Trade School
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