JELYN CEBALLOS
Summary
Energetic and adaptable individual with passion for teaching and development. Possesses foundational understanding of instructional design principles and effective communication skills. Committed to fostering engaging learning environments that drive professional growth and organizational success.
Overview
7
7
years of professional experience
Work History
New Hire Training Specialist (SALES)
Dyninno Philippines Inc.
01.2023 - Current
- Responsible for designing & delivering training programs to equip new sales team members with the skills & knowledge they need to succeed
- Provides coaching, monitor progress, & collaborate with stake holders to ensure training aligns with sales goals
Senior Executive Trainer
Wipro Philippines Inc.
07.2022 - 01.2023
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Facilitated virtual, in-person and blended learning sessions.
- Attended Facilitation Skills Training
- Training & Development: Feedback & Coaching Session
- Evaluated training effectiveness through regular assessments, adjusting content as needed to ensure maximum results.
Provisional Trainer
Wipro Philippines Inc.
10.2021 - 06.2022
- Support and provides effective training to help employees cultivate their skills and knowledge
- Conducted 1Point Salesforce (CRM) System Training
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Story Board Creation for SIA E-Learning
- Developed lesson plans, instructional materials and written practice tests for Singapore Airlines customer service agents.
Promoted: L2 Supervisor
Wipro Philippines Inc.
06.2021 - 10.2021
- Provides help & support L1 Agents to solve passengers' complicated problems
Upskilled: Special Handling
Wipro Philippines Inc.
02.2021 - 05.2021
- Provides reservation support and services to our passengers with Special Handling needs & request through various channels
- Championed a customer-centric approach within the team, fostering a culture of accountability and proactive problem-solving when addressing difficult cases requiring bespoke solutions.
Costumer Service Associate
Wipro Philippines Inc.
05.2019 - 01.2021
- Provides reservation support and services to our premium customers over the phone
- Maintained a high level of product knowledge, providing accurate information to passengers.
Customer Service Representative
Sykes Asia, Inc.
04.2018 - 09.2018
- We act as an advocate to educate customers, dental office staff and providers regarding insurance coverage, eligibility guidelines, documentation requirements, and insurance related changes and trends
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
Bachelor in Elementary Education - General Education
Cebu Normal University
01.2019
Skills
- Facilitation Skills Certified
- Extensive knowledge of a learning theory and effective teaching methods
- Clear understanding of Training Lesson Design and Implementation
- Skilled at thinking analytically and evaluating employer needs for Training Content Creation
- Dedication to learning and continuous professional development
- Excellent verbal & written communication
- Highly capable of working with others efficiently
- Training material design
- Blended learning
- Leadership Training
Timeline
New Hire Training Specialist (SALES)
Dyninno Philippines Inc.
01.2023 - Current
Senior Executive Trainer
Wipro Philippines Inc.
07.2022 - 01.2023
Provisional Trainer
Wipro Philippines Inc.
10.2021 - 06.2022
Promoted: L2 Supervisor
Wipro Philippines Inc.
06.2021 - 10.2021
Upskilled: Special Handling
Wipro Philippines Inc.
02.2021 - 05.2021
Costumer Service Associate
Wipro Philippines Inc.
05.2019 - 01.2021
Customer Service Representative
Sykes Asia, Inc.
04.2018 - 09.2018
Bachelor in Elementary Education - General Education
Cebu Normal University
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