Jelvies Ildefonso

As a Community Manager at Global From Asia, my role is crucial in connecting hundreds of business professionals by aligning them with their specific needs, effectively operating within the B2B space. For instance, if a company is seeking a manufacturer for Apple Watches, it’s my responsibility to find the right partner to meet their requirements. Additionally, I conduct interviews with our clients for our website and host our weekly podcast. Beyond these tasks, I’m also responsible for the things listed below.

• Facilitate client communication channels
• Facilitate member networking opportunities
• Organize virtual workshops
• Execute social media marketing initiatives
• Handle membership, CBS ticket, and workshop sales
• Email Management
• Gather biographical information from customers and members for use in website content, ensuring accuracy and relevance.
• Manage the onboarding process for new clients, ensuring they have a positive and informative experience.
• Respond to client inquiries and concerns via email, providing timely and accurate information.
• Develop and prepare member-related content for the website before it is posted, maintaining a consistent and professional tone.
• Ensure all activities, promotions, and events are aligned with the content calendars and coordination sheets, maintaining organized and timely execution.
• Podcast Intro and Outro Recording

• Support the GFA Adult Learning Project, encompassing English and business education

As an Adult Learning Manager, I oversee the quality of all adult education classes, ensuring they meet the highest standards. I welcome new adult students and ensure they feel at ease in their learning environment. Additionally, I promote and introduce teachers to students, helping them select the best fit for their needs. My role also involves maintaining the overall quality of the classes to provide an exceptional learning experience. Also listed below are part of my task's

• Project leader of GFA adult learning project, Includes English learning or Business learning
• Help manage the GFA Adult Learning Community, Help book and monitor class for them.
• Help communicate with coaches/teachers, arrange teaching plans
• Help on coaches/teachers payroll
• Good in communication, should sound like native english speaker
• Has a remarkable sales skills
• Handle Social Media promotions, Wechat channel and Whats app channel ,

• Troubleshooting software issues for Apple products and accessories such as Iphone, Ipad, Ipod, Airpods,

Mac, Macbook, Mac mini, Mac studio, Magic mouse, Magic keyboard, Cables and Headsets.

• Responded to calls from Apple customers in Europe mainly UK regarding technical malfunctions and issues to fix remotely.
• Provided clear and concise step-by-step technical support to guide customers.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
• Helped customers set up new systems, applications and software.
• Managed daily server backups on computers to avoid data loss from computer malfunctions.
• Logged and completed reports to submit technical details to management.
• Used support tickets to track and speed up incidents.
• Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
• Used remote access to navigate and link to customer computers.
• Updated software for new functionality and improved security.
• Documented actions taken using the tools provided by the company.
• Communicate with other departments for inquiries that is out of our scope of support.
• Mentor and guide newbies in their few weeks of stay to help them with their calls.
• Monitoring newbies side by side to ensure the quality of the call and that to make sure that customers are happy with the service they provide.
• Maintaining a positive, empathetic, friendly and professional attitude at all times when helping customers.
• Ensure that customers are satisfied with the service before finishing the call.
• Coordinate with Team Leaders or Supervisors if needed.

• Was Lucky to be upskilled while still handling B2b sales at the newly LOB Repair sales
• Take inbound calls for customers who have issues with their major kitchen appliances.
• Provide diagnostic fee over the phone
• Sell HOME WARRANTY to regular repair calls (Explaining to customers the importance of home warranty covering their existing appliances for repair or replacement if its not fixable plus covering the existing repair.)
• Meeting the target quota for Home warranty calls and regular repair calls
• Making sure customer understood the home warranty before closing the deal and making sure to read the disclosure in verbatim to avoid future complaints.
• Making sure home warranty sales are being logged for management records.

• Ensure that all merchandise ordered by companies meets quality standards.
• Handle incoming calls from companies interested in purchasing our materials and products.
• Resolved customer queries using active listening and problem-solving skills via inbound calls.
• Used open-ended questioning to understand customer needs and recommend appropriate products.
• Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
• Assist customer to complete the sale

• Answered customer questions via inbound calls regarding shipments, Reschedule ,quotations and Estimated Time of Deliveries (ETDs).
• Resolved customer complaints and adjusted orders to satisfaction post-delivery.
• Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
• Promoted as B2B (Mix with B2C) Sales Associate after 6months.