Summary
Overview
Work History
Education
Skills
Software
Timeline
Jelord Paguta

Jelord Paguta

Customer Service Representative
Imus, Cavite

Summary

As a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Well-Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of post-secondary education

Work History

Customer Service Representative

Alorica Philippines
Pasay City
04.2019 - 05.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Science - Aircraft Maintenance

Airlink International Aviation College, Pasay City, Philippines
08.2019 - 11.2022

Skills

    Creative problem solving

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Software

Mircrosoft Word

Microsoft Excel

Timeline

Airlink International Aviation College - Bachelor of Science, Aircraft Maintenance
08.2019 - 11.2022
Customer Service Representative - Alorica Philippines
04.2019 - 05.2019
Jelord PagutaCustomer Service Representative