Summary
Work History
Education
Skills
Timeline
Generic
Jelord Paguta

Jelord Paguta

Imus, Cavite

Summary

As a Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Well-dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Work History

Customer Service Representative

Alorica Philippines
04.2019 - 05.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Science - Aircraft Maintenance

Airlink International Aviation College

Skills

  • User Experience Optimization
  • Strategic Problem Resolution
  • Technical Assistance
  • Customer Issue Resolution

Timeline

Customer Service Representative

Alorica Philippines
04.2019 - 05.2019

Bachelor of Science - Aircraft Maintenance

Airlink International Aviation College
Jelord Paguta