Jeloisa Marie Lagran
Customer Service Representative
San Jose, Batangas
Summary
As a Customer Service Representative, I have top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding their desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Representative
TelePerformance
Quezon City
02.2019 - 10.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Representative
Convergys
UP Technohub Quezon City
10.2017 - 06.2018
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assist customers about their billing concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative/Sales Representative
Startek Phils. Inc
Pasig City
06.2016 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Asked customers needs and provide the right service they can buy.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Taysan,National High School
Batangas City, Philippines 06.2008 - 05.2012
Bachelor of Science - Information Technology
Batangas State University
Alangilan Batangas. Philippines 06.2014 - 05.2015
No Degree - Computer Programming, Specific Applications
Madrigal Foundation
Quezon City, Philippines 05.2001 -
Skills
Desktop support
undefinedReading English Light Novels.
More on action or cultivation type. Sometimes I listen to the novel instead of reading it. While waiting for the updates of my favorite novels, I read romance genre to past time. Reading cultivation type novels not only allows me to keep on learning about the english language. It also helps me improve my social skills. Moreover, you can reference some of them to a real life experience.
Timeline
Technical Support Representative
TelePerformance
02.2019 - 10.2019
Customer Service Representative
Convergys
10.2017 - 06.2018
Customer Service Representative/Sales Representative
Startek Phils. Inc
06.2016 - 08.2017
Bachelor of Science - Information Technology
Batangas State University
06.2014 - 05.2015
High School Diploma -
Taysan,National High School
06.2008 - 05.2012
No Degree - Computer Programming, Specific Applications
Madrigal Foundation
05.2001 -
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