Jelo Silvano
Dumaguete City,Central Visayas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Operations Coordinator
WRKPOD INC.
06.2024 - Current
- Managed email communications, scheduling, and administrative workflows.
- Developed and optimized business processes to improve efficiency.
- Managed social media strategies and professional networking accounts.
- Conducted research on leadership development best practices.
- Carrying out basic account reconciliation by cross-checking data from Xero with entries in the Excel spreadsheet.
- Creating and editing visual content for social media posts using Canva, focusing on basic design enhancements and layout adjustments.
- Conducting referee checks for prospective Scout Leaders.
- Creating and managing professional engagement through drafted responses and timely communication on LinkedIn.
Officer in Charge & TVET Trainer
Philippine Call Center Institute Inc.
06.2021 - 06.2024
- Trained students to help neutralize accent
- Tracked daily time records of staff
- Monitored staff duties and responsibilities
- Checked grades submitted by trainers
- Submitted weekly reports, minutes of the meetings, and billing status
- Attended government related meetings
- Took care of billings every after-training period to ensure the institution gets paid
Branch Manager
Infinity International Education Consultancy OPC
05.2022 - 08.2022
- Oversee the operation of the branch
- Monitored staff duties and responsibilities
- Managed and motivates employees
- Attended trainings, seminars and online webinars
- Educates clients and inform them about their study options abroad
Taxi Call Taker & Dispatch
Pacific Business Virtual Services
03.2019 - 05.2021
- Booked and reserved taxi for passengers
- Assisted customers in identifying and canceling their bookings
- Typed incoming information promptly, maintaining [Number]% accuracy rate.
Private Caregiver
Private Home
01.2017 - 10.2019
- Assisting with bathing, grooming, dressing, toileting, and other hygiene tasks
- Administering medications as prescribed and tracking refills
- Helping with walking, wheelchair use, or transferring to/from bed or furniture
- Planning and preparing nutritious meals according to dietary needs
- Performing light housekeeping duties and maintaining a clean environment
- Providing emotional support and engaging in social activities
- Assisting with transportation to appointments and errands
Customer Service Representative
INSPIRO
03.2017 - 02.2019
- Lifetouch
- Assisted customers with ordering school photos of their children
- Processed and ensured orders will arrive on time
- Identified and assessed customersʼ needs to achieve satisfaction
- Handled supervisory calls
- Promoted to being a subject-matter expert
- Provided appropriate solutions and alternatives to ensure that the problem will have a resolution
- Western Union
- Managed large amounts of inbound calls
- Handled customer inquiries
- Assisted customers in sending and receiving money
- 1800Flowers
- Checked the customersʼ orders making sure they get the right arrangement they ordered
- Was responsible for checking availability of the flowers whenever a floral shop is not available to make the arrangements
- Promoted available gift products and alternatives whenever a certain arrangement is no longer available
Education
Graduate - Vocational Course
UHA Caregiver Training ZANIVIV Corporation
12.2023
Bachelor of Science - Hospitality Management Major in Tourism Management
Foundation University
12.2019
Secondary - undefined
Negros Oriental High School
03.2012
Certification
- Basic Life Support - Cardiopulmonary Resuscitation
- Occupational First Aid & BLS CPR with AED Training
- Trainers Methodology Certificate I - TESDA National Certificate
- Practicing COVID-19 Preventive Measures in the Workplace
- Special Comprehensive Driver's Enhancement Skills
Training
- Caregiver (Sto. Niño Children's Home's Foundation Inc.)
- Training on Basic Life Support - Cardiopulmonary Resuscitation (WRKPOD, Buñao, Dumaguete City, Philippines)
- Training on Occupational First Aid & BLS CPR with AED Training (Philippine Red Cross - Negros Oriental Chapter)
Timeline
Executive Operations Coordinator
WRKPOD INC.
06.2024 - Current
Branch Manager
Infinity International Education Consultancy OPC
05.2022 - 08.2022
Officer in Charge & TVET Trainer
Philippine Call Center Institute Inc.
06.2021 - 06.2024
Taxi Call Taker & Dispatch
Pacific Business Virtual Services
03.2019 - 05.2021
Customer Service Representative
INSPIRO
03.2017 - 02.2019
Private Caregiver
Private Home
01.2017 - 10.2019
Secondary - undefined
Negros Oriental High School
Graduate - Vocational Course
UHA Caregiver Training ZANIVIV Corporation
Bachelor of Science - Hospitality Management Major in Tourism Management
Foundation University
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