Jellybeth Rodriguez
QA POC
San Carlos, Province Of Negros Occidental,NEC
Summary
Dynamic customer service professional with a proven track record at EmpireOne BPO Solutions, Inc., excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and consistently exceeded KPIs. Skilled in data entry and committed to fostering positive team collaboration, driving exceptional service outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
EmpireOne BPO Solutions, Inc.
04.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, and services.
- Consistently met an exceeded KPIs such as customer satisfaction, recommendation, units per cart, and resolution rate.
- Contributed to team goals by supporting new agents and sharing best practices.
Data Annotator
Mettamatch
11.2024 - 01.2025
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Followed strict quality control measures for consistently reliable results throughout diverse assignments.
- Strengthened AI model performance by identifying patterns and trends in annotated data sets for further analysis.
- Reduced errors in machine learning models by providing high-quality annotated data.
Parish Secretary
Diocese of San Carlos
02.2018 - 11.2023
- Contributed to an inclusive atmosphere within the church through language translation assistance for non-English speaking parishioners during Masses and other important communications.
- Fostered a positive work environment by collaborating effectively with other staff members and maintaining open lines of communication among the team.
- Assisted in the creation and distribution of promotional materials for parish events, programs, or services to help drive increased participation from parishioners.
- Facilitated timely communication among parishioners through regular updates via email newsletters or printed mailings as needed.
Education
Degree Holder - Tourism And Hotel Management
Usat College of Sagay City, Inc.
Sagay, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Data entry
Computer proficiency
Timeline
Customer Service Representative
EmpireOne BPO Solutions, Inc.
04.2025 - Current
Data Annotator
Mettamatch
11.2024 - 01.2025
Parish Secretary
Diocese of San Carlos
02.2018 - 11.2023
Degree Holder - Tourism And Hotel Management
Usat College of Sagay City, Inc.
04.2001 -