Jelly Monge
Customer Service Representative
338 Antipolo St. Highway Hills Mandaluyong City
Summary
I am a motivated professional with a strong background in debt recovery and customer service. With extensive experience in resolving customer issues and managing accounts, I am now looking for a new role within the customer service field that will allow me to broaden my skill set and gain experience in different areas. I am eager to take on new challenges, enhance my skills and abilities,and contribute to the success of a dynamic team.
Overview
9
9
years of professional experience
Work History
Collection Experts
Teleperformance
05.2022 - 02.2025
- Locate and contact customers with overdue accounts. Determine the reason for outstanding debt.
- Encourage customers to make timely payments and set up payment plans.
- Resolve customers issues and complaints. Maintain record of contacts and payments. And protect the company's financial asset.
Cashier
SM Supermarket, Supervalue
10.2016 - 03.2017
- Greet customers and acknowledge waiting lines.
- Scan products and ensure accurate prices.
- Accept payments, including cash, credit, debit,gift cards, and digital wallets.
- Maintaining accurate cash drawer.
Debt Collection Specialist
Summit Collection and Allied Services
02.2016 - 10.2016
- Contacting individuals with overdue payments via phone call.
- Attempting to collect outstanding debts by negotiating payment plans.
- Maintaining detailed records of collection attempts,including dates,times,and conversation summaries.
Education
Second Year Level - Computer Science
Institute of Arts And Sciences (INFOTECH)
Shaw Boulevard Mandaluyong City 04.2001 -
Skills
- Excellent communication skills
- Problem-solving skills
- Ability to work under pressure
- Time management
- Computer literate
Timeline
Collection Experts
Teleperformance
05.2022 - 02.2025
Cashier
SM Supermarket, Supervalue
10.2016 - 03.2017
Debt Collection Specialist
Summit Collection and Allied Services
02.2016 - 10.2016
Second Year Level - Computer Science
Institute of Arts And Sciences (INFOTECH)
04.2001 -
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