Jelison Lusanes
Cebu City,Philippines
Summary
I am a dedicated professional committed to exceeding client expectations. I proactively take action to ensure tasks are completed efficiently and on time. My meticulous approach and passion for delivering high-quality results make me a valuable addition to your team. I am eager to contribute my skills and experience to drive success and growth.
Overview
14
14
years of professional experience
Work History
Team Leader (REMOTE)
Timeshare Contract Resolution
Aliso Viejo , USA
05.2020 - 12.2025
- Guided team members to consistently achieve and exceed targets.
- Supervised team to enhance productivity and streamline efficiency.
- Developed strategic plans to optimise workflow and achieve better outcomes.
- Identified and addressed team weaknesses to foster continuous improvement.
- Addressed work-impacting behaviors to maintain high performance standards.
Team Leader
411BPO
Cebu City
08.2015 - 03.2020
- Develop and implement strategic game plans for team success.
- Led team to achieve daily targets consistently through focused strategies.
- Identified and leveraged team strengths while addressing weaknesses to enhance overall performance.
- Managed team dynamics to ensure optimal productivity and collaboration.
Sales Associate
EXL SERVICES INC.
Cebu City
04.2013 - 08.2015
- Effectively sold services, achieving and exceeding sales targets.
- Surpassed sales goals consistently to drive revenue growth.
- Executed cold calling strategies, generating a steady stream of qualified leads.
- Delivered after-sales assistance, enhancing customer satisfaction and loyalty.
Customer Service Representative
EGS GLOBAL SOLUTIONS
Tacloban City
06.2012 - 04.2013
- Managed client inquiries via phone, achieving high customer satisfaction.
- Upsold products and services during customer interactions, contributing to sales growth.
- Troubleshot equipment issues, providing timely resolutions to enhance user experience.
Education
BACHELOR OF TECHNOLOGY - IT courses, computer programming
AMA Computer Learning Center
Tacloban City, Philippines01-2011
Skills
- Retail operations expertise
- Inventory control
- Cold calling proficiency
- Product knowledge
- Customer relationship management
- Sales strategies
- Performance analysis
- Team leadership
Languages
English
Upper Intermediate
B2
Hobbies and interests
- Watching video tutorials
- I'm into DIY projects.
- Watching Documentary Movies
Timeline
Team Leader (REMOTE)
Timeshare Contract Resolution
05.2020 - 12.2025
Team Leader
411BPO
08.2015 - 03.2020
Sales Associate
EXL SERVICES INC.
04.2013 - 08.2015
Customer Service Representative
EGS GLOBAL SOLUTIONS
06.2012 - 04.2013
BACHELOR OF TECHNOLOGY - IT courses, computer programming
AMA Computer Learning Center