Jelarny De Leon
Service Crew
Ternate
Summary
Dynamic customer service professional with extensive experience at Fast Food Chain, excelling in cash handling and fostering customer loyalty. Proven ability to enhance satisfaction through attentive service and effective problem-solving. Skilled in payment processing and maintaining accurate cash management, contributing to a positive shopping experience and repeat business.
Overview
11
11
years of professional experience
Work History
Cashier
Fast Food Chain
01.2022 - 11.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Crew Member
Nacho King
08.2021 - 09.2023
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Collaborated with team members to achieve performance goals consistently each month.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
- Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
- Ensured inventory accuracy by conducting routine checks and notifying management of any discrepancies promptly.
- Assisted customers in navigating product offerings, leading to increased sales revenue.
- Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Managed cash transactions accurately, ensuring proper balances at the end of each shift.
- Reduced wait times with effective communication between customers and staff members.
- Supported team morale by actively participating in meetings, sharing ideas for improvement or innovation.
Office Secretary
Ancie Tañag
01.2015 - 04.2020
- Arranged all necessary details for company events and meetings, guaranteeing smooth operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
Education
No Degree -
Grandby College of Science And Technology
Naic CaviteSkills
Customer service
Cash handling
Customer assistance
Payment processing
Payment collection
Time management skills
Patience and empathy
Customer relations
Money handling
Cleaning and sanitizing
Cash management
Attention to detail
Daily reporting
Cash handling expertise
Timeline
Cashier
Fast Food Chain
01.2022 - 11.2025
Customer Service Crew Member
Nacho King
08.2021 - 09.2023
Office Secretary
Ancie Tañag
01.2015 - 04.2020
No Degree -
Grandby College of Science And Technology