Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic
JEKOBI KOSHER ACUHIDO

JEKOBI KOSHER ACUHIDO

Hulhumale'

Summary

Hospitality professional with proven track record in managing reservations and enhancing guest experiences. Adept at handling high-volume booking requests and resolving guest issues promptly. Recognized for excellent communication skills and collaborative approach that ensures smooth operations and positive guest interactions.

Overview

7
7
years of professional experience

Work History

Concierge Agent

Bai Hotel Cebu
08.2018 - 09.2019
  • Facilitated guest check-in and check-out processes, ensuring smooth transitions and exceptional service.
  • Provided tailored recommendations for local attractions, dining, and transportation options to enhance guest experiences.
  • Coordinated special requests and arrangements for guests, maintaining meticulous attention to detail.
  • Managed reservation systems efficiently, optimizing room allocation and availability for maximum guest satisfaction.

Customer Service/Delivery Support

Fusion BPO
09.2019 - 11.2020
  • Expediting orders and correcting post-sales problems.
  • Working with sellers to create better methods to address customer complaints.
  • Reviewing Expediting customer accounts and transactions while resolving issues.
  • Handling delivery concerns, missing items, defective and damages during delivery.

Customer Service/Healthcare Support

iPloy, OPC
11.2020 - 06.2023
  • Authorized customer’s insurance
  • Working with insurance and doctors to Expedite customers’ equipment.
  • Enroll customers to their insurance if expired and if customers don’t have insurance yet
  • Review forms and orders before Authorizing to avoid problems.
  • Monitor incoming patient orders and gathers information needed to complete the pre-authorization and scheduling of an order.
  • Evaluate portions to be paid by the customer as well as perform all insurance related assignments as instructed.
  • Provide Durable Medical Equipment to the patients who are in need. Calling Dr’s office to get updated face to face notes, prescription or certificate of medical necessity.

Front Desk Receptionist

Tree Top Hospital
11.2023 - Current
  • Managed patient check-in and appointment scheduling to ensure streamlined operations.
  • Maintained accurate patient records using electronic health record systems for compliance and reporting.
  • Assisted in resolving patient inquiries and concerns, fostering positive relationships through effective communication.
  • Implemented process improvements that reduced wait times, enhancing overall patient satisfaction scores.
  • Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
  • Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.

Education

Bachelor of Science - Business Administration

University of San Jose
01.2019

Skills

  • Service excellence
  • Attention to detail
  • Effective time management
  • Attentive listening
  • Courteous telephone interactions

References

Available upon request

Hobbies and Interests

Enjoy cooking, reading, Excellent customer service, telephone etiquette, and multi-tasking skills, Good written and verbal communication skills

Timeline

Front Desk Receptionist

Tree Top Hospital
11.2023 - Current

Customer Service/Healthcare Support

iPloy, OPC
11.2020 - 06.2023

Customer Service/Delivery Support

Fusion BPO
09.2019 - 11.2020

Concierge Agent

Bai Hotel Cebu
08.2018 - 09.2019

Bachelor of Science - Business Administration

University of San Jose

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JEKOBI KOSHER ACUHIDO