JEKOBI KOSHER ACUHIDO
Hulhumale'
Summary
Hospitality professional with proven track record in managing reservations and enhancing guest experiences. Adept at handling high-volume booking requests and resolving guest issues promptly. Recognized for excellent communication skills and collaborative approach that ensures smooth operations and positive guest interactions.
Overview
7
7
years of professional experience
Work History
Concierge Agent
Bai Hotel Cebu
2018.08 - 2019.09
- Facilitated guest check-in and check-out processes, ensuring smooth transitions and exceptional service.
- Provided tailored recommendations for local attractions, dining, and transportation options to enhance guest experiences.
- Coordinated special requests and arrangements for guests, maintaining meticulous attention to detail.
- Managed reservation systems efficiently, optimizing room allocation and availability for maximum guest satisfaction.
Customer Service/Delivery Support
Fusion BPO
2019.09 - 2020.11
- Expediting orders and correcting post-sales problems.
- Working with sellers to create better methods to address customer complaints.
- Reviewing Expediting customer accounts and transactions while resolving issues.
- Handling delivery concerns, missing items, defective and damages during delivery.
Customer Service/Healthcare Support
iPloy, OPC
2020.11 - 2023.06
- Authorized customer’s insurance
- Working with insurance and doctors to Expedite customers’ equipment.
- Enroll customers to their insurance if expired and if customers don’t have insurance yet
- Review forms and orders before Authorizing to avoid problems.
- Monitor incoming patient orders and gathers information needed to complete the pre-authorization and scheduling of an order.
- Evaluate portions to be paid by the customer as well as perform all insurance related assignments as instructed.
- Provide Durable Medical Equipment to the patients who are in need. Calling Dr’s office to get updated face to face notes, prescription or certificate of medical necessity.
Front Desk Receptionist
Tree Top Hospital
2023.11 - Current
- Managed patient check-in and appointment scheduling to ensure streamlined operations.
- Maintained accurate patient records using electronic health record systems for compliance and reporting.
- Assisted in resolving patient inquiries and concerns, fostering positive relationships through effective communication.
- Implemented process improvements that reduced wait times, enhancing overall patient satisfaction scores.
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.
Education
Bachelor of Science - Business Administration
University of San Jose
01.2019
Skills
- Service excellence
- Attention to detail
- Effective time management
- Attentive listening
- Courteous telephone interactions
References
Available upon request
Hobbies and Interests
Enjoy cooking, reading, Excellent customer service, telephone etiquette, and multi-tasking skills, Good written and verbal communication skills
Timeline
Front Desk Receptionist
Tree Top Hospital
2023.11 - Current
Customer Service/Healthcare Support
iPloy, OPC
2020.11 - 2023.06
Customer Service/Delivery Support
Fusion BPO
2019.09 - 2020.11
Concierge Agent
Bai Hotel Cebu
2018.08 - 2019.09
Bachelor of Science - Business Administration
University of San Jose