Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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JEI STANLEY VILLAVICENCIO

JEI STANLEY VILLAVICENCIO

Quezon City

Summary

Dynamic customer service professional with a proven track record at IntouchCX, excelling in problem-solving and conflict resolution. Adept at managing client concerns with a calm demeanor, while leveraging strong communication skills. Experienced in multimedia production, showcasing creativity and technical proficiency in editing and videography. Committed to delivering exceptional results.

Overview

8
8
years of professional experience

Work History

Freelance Photo Editor |

Entripy
Oakville
04.2024 - 05.2025
  • Assisted in editing and placing logos and custom designs for various school clients using Adobe Photoshop. Most of the products included clothing and body accessories such as shirts, hoodies, lanyards, and keychains. Also handled data collection and organization of school-specific information to ensure accurate and personalized output for each client.

Customer Representative - Email & Chat |

IntouchCX (formerly 24-7 Intouch)
Quezon City
08.2020 - 03.2024
  • Handles and assists multiple clients with their concerns and complaints by following the appropriate processes and policies of the company.
  • Takes initiative and ownership of all customer issues and concerns in an interactive and friendly manner.
  • Ensures proper security procedures are followed in all client interactions to support PCI compliance, and personal information management policies and guidelines.

Photographer / Videographer / Editor |

Gracedrop Cinema
Quezon City
01.2017 - 12.2019
  • Captured key events using cameras and drones, along with lighting and audio equipment. Handled end-to-end production — from setup and teardown to editing photos and videos. Accurately tracked time spent on shooting and post-production to ensure efficient project delivery.

Education

College of St. Catherine
Quezon City

Colegio De San Lorenzo
Quezon City

Skills

  • Microsoft Office
  • Communication skills
  • Problem-solving
  • Willingness to learn
  • Active listening
  • Calm under pressure
  • Customer service
  • Email communication
  • Time management
  • Conflict resolution

Accomplishments

  • Most Outstanding Executing Officer, Sanlo Jammers, Colegio de San Lorenzo — 2012
    Recognized for exemplary leadership and commitment in organizing school-wide musical events and activities.
  • Concert for a Cause Organizer, Colegio de San Lorenzo — 2014
    Led a fundraising concert for the victims of Typhoon Yolanda; raised ₱20,000 in donations to support relief efforts.

Languages

Filipino
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Freelance Photo Editor |

Entripy
04.2024 - 05.2025

Customer Representative - Email & Chat |

IntouchCX (formerly 24-7 Intouch)
08.2020 - 03.2024

Photographer / Videographer / Editor |

Gracedrop Cinema
01.2017 - 12.2019

College of St. Catherine

Colegio De San Lorenzo

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JEI STANLEY VILLAVICENCIO