Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Jerick Ombao

Head Waiter
Puerto Princesa City, Province Of Palawan

Summary

Focused and reliable on hospitality industry bringing high enthusiasm and extensive knowledge of food safety and quality costumer service practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Experienced with managing upscale dining services, ensuring seamless operations and guest satisfaction. Utilizes keen attention to detail and strong communication skills to coordinate staff and service flow effectively. Track record of maintaining high standards of cleanliness, efficiency, and guest relations.

Overview

6
6
years of professional experience
1
1
Language

Work History

Head Waiter

Canvas Boutique Hotel
04.2022 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Service Waiter

CANVAS BOUTIQUE HOTEL
04.2019 - 06.2020
  • Increased repeat business with exceptional tableside manner and efficient order-taking skills.
  • Assisted in training new waitstaff members, sharing best practices and fostering a collaborative team environment.
  • Addressed guest concerns or complaints professionally, taking immediate action to rectify issues where possible or escalating as necessary for management intervention.
  • Balanced multiple responsibilities, such as attending to guest needs, maintaining a clean dining area, and ensuring accurate order input, without compromising service quality.
  • Contributed to overall team success by participating in staff meetings and offering constructive feedback on ways to improve service standards or address operational challenges.
  • Developed strong relationships with regular patrons by remembering preferences and engaging in friendly conversation during their visits.
  • Promoted a welcoming atmosphere by greeting guests upon arrival and escorting them to their preferred seating area in a timely manner.
  • Managed high-volume service periods calmly and efficiently, prioritizing tasks to meet guest expectations without sacrificing quality of service.
  • Supported fellow waitstaff during busy shifts by assisting with drink orders at the bar or helping clear tables as needed.

Education

Bachelor of Science - HOSPITALIY MANAGEMENT

WESTERN PHILIPPINES UNIVERSITY
Aborlan, Province Of Palawan, Philippines
04.2001 -

No Degree - Hospitality Management

PANGASINAN STATE UNIVERSITY
Lingayen, Province Of Pangasinan, Philippines
04.2001 -

High School Diploma -

FIRST CITY PROVIDENTIAL COLLEGE
San Jose Del Monte, Province Of Bulacan, Philippines
04.2001 -

Skills

Team supervision

Timeline

Head Waiter

Canvas Boutique Hotel
04.2022 - Current

Service Waiter

CANVAS BOUTIQUE HOTEL
04.2019 - 06.2020

Bachelor of Science - HOSPITALIY MANAGEMENT

WESTERN PHILIPPINES UNIVERSITY
04.2001 -

No Degree - Hospitality Management

PANGASINAN STATE UNIVERSITY
04.2001 -

High School Diploma -

FIRST CITY PROVIDENTIAL COLLEGE
04.2001 -

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Jerick OmbaoHead Waiter