Operating systems (such as Microsoft Windows, Mac OS)
Hi, I’m
Jefrex Nacario
Davao City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
Overview
10
years of professional experience
Work History
AloricaMcArthur Highway Matina, Davao City 8000.
Technical Support Representative
01.2020 - 12.2023
Job overview
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
AloricaMcArthur Highway Matina, Davao City 8000
Customer Service Representative
02.2016 - 01.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Six Eleven Global ServicesMabini St Cor Araullo St 8000 Davao City Davao Del Sur
Retention Customer Service Representative
03.2014 - 02.2016
Job overview
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
Education
University of MindanaoGen. Douglas MacArthur Highway, Davao City
Bachelor of Science from Information Technology
Skills
- Ul>
Network diagnostics
- P>Data Entry
- P>Product Knowledge
Software
Microsoft Office Suite including Word, Excel, and PowerPoint)
Internet Browsers (including Firefox, Chrome, and Safari)
Timeline
Technical Support Representative
Alorica
01.2020 - 12.2023
Customer Service Representative
Alorica
02.2016 - 01.2020
Retention Customer Service Representative
Six Eleven Global Services
03.2014 - 02.2016
University of Mindanao
Bachelor of Science from Information Technology