Jefred Tapere
Store Manager
16 St Villa 77 Al Warqa 2 Dubai
Summary
Seasoned Store Manager specializing in Customer Service. Polished professional skilled at training employees on exceptional customer satisfaction and sales techniques. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management
Overview
26
26
years of professional experience
1997
1997
years of post-secondary education
16
16
Certifications
3
3
Languages
Work History
Store Manager
Dose Cafe
09.2021 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Jude Al Hala ( Godiva Chocolatier )
05.2016 - 08.2021
- The Store Manager is responsible for managing the day-to-day operations of the store ensuring adherence to company policies and procedures and staff development
- Ensures all company policies, store operating standards and procedures are communicated effectively to partners and are maintained and consistently followed
- Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for staff and customers
- Ensures that sales, profitability, and customer service targets are met; and that the most suitable products and services are available to the customer
- Managing Store Stocks availability and Ordering including Monthly Inventory, preparing Petty Cash Replenishment and Supplier Payment Requests
- Determines daily and weekly staffing requirements
- Schedules partner work hours, vacations and days off
- Resolves partner complaints and concerns
- Provides ongoing performance feedback, carries out formal performance reviews
Store Manager
Starbucks Coffee
07.2005 - 10.2015
- Provides the Starbucks ‘service experience’ consistently for all customers, and ensures that they receive the highest quality product possible
- Ensures all company policies, store operating standards and procedures are communicated effectively to partners and are maintained and consistently followed
- Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for partners and customers
- Maximizes store profitability by seeking opportunities to increase sales, managing inventory effectively, and controlling materials / staff costs
- Accountable for the store’s financial contribution, producing daily, weekly and quarterly financial reports
- Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures
- Trains and develops partners to Starbucks customer service standards, operating standards and ‘star’ skills
- Determines daily and weekly staffing requirements
- Carries out job interviews, contributes to hiring and termination decisions
- Schedules partner work hours, vacations and days off
- Resolves partner complaints and concerns
- Provides ongoing performance feedback, carries out formal performance reviews
Asst Store Manager
Starbucks Coffee
11.2003 - 06.2005
- Assists in ensuring efficient and profitable operation of a Starbucks store
- Leads and empowers store partners to ensure that the Starbucks ‘service experience’ is consistently provided for customers through quality store operations
- Ensures all company policies, store operating standards and procedures are communicated effectively to partners and are maintained and consistently followed for profitable operation
- Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for partners and customers
- Assists in producing daily, weekly and quarterly financial reports
- Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures
- Assists in training and developing partners to Starbucks customer service standards, operating standards and ‘star’ skills
- Assists in encouraging full participation of partners in creating store goals and developing plans
Shift Supervisor
Starbucks Coffee
07.2002 - 10.2003
- Ensures that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products
- As a ‘lead worker’, supports store management in ensuring daily operating procedures are followed by all partners during shift
- Welcomes and connects with customers
- Determines customer needs and suggests appropriate product
Barista
Starbucks Coffee
10.2000 - 06.2002
- Ensures that store standards are met by providing customers with prompt service, quality beverages and products within a friendly, welcoming and clean store environment
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Waiter
Al Musbah Trading Est
12.1997 - 10.1999
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
Hotel and Restaurant Management -
University of Cebu ( UC )
High school diploma - undefined
Gabriel Jurado Foundation School
Catmon Central School - undefined
Skills
Customer service
Inventory control
Multitasking and organization
Work Planning and Prioritization
Training and mentoring
Flexible schedule
Operations
Cash management
Loss prevention
Personal Information
- Date of Birth: 11/22/72
- Nationality: Filipino
- Marital Status: Married
Certification
Barista, [Starbucks Coffee] - [Timeframe]
Saudi Drivers License
Valid GCC Drivers License
Expiration Date: 28/01/2028
Reference
Ahmad Shaban
+966-544434394
Sherbini Jamal
+966-545355267
+966-568786256
Eyad Abdulghani
+966-555361586
Walter Perez
+966-537032305
Timeline
Store Manager
Dose Cafe
09.2021 - 09.2023
Quality Assurance and Food Safety Training, { Godiva }
05-2018
Certified Godiva Sales Associate, { Godiva }
10-2016
Store Manager
Jude Al Hala ( Godiva Chocolatier )
05.2016 - 08.2021
Honorary Coffee Master, {Starbucks Coffee}
10-2012
Developing Management Coach and mentors Workshop, {Starbucks Coffee}
11-2006
Store Manager
Starbucks Coffee
07.2005 - 10.2015
Merchandise Specialist Workshop, {Starbucks Coffee}
08-2004
Equipment Maintenance Specialist, [Starbucks Coffee] - [Timeframe]
05-2004
Asst Store Manager
Starbucks Coffee
11.2003 - 06.2005
Bravo Beans Award, { Starbucks Coffee }
12-2002
Certified Coffee Master, { Starbucks Coffee }
07-2002
Coffee Masters Program Aroma Lab, { Starbucks Coffee }
07-2002
Shift Supervisor
Starbucks Coffee
07.2002 - 10.2003
KSA Supervisory Skills Workshop, { Starbucks Coffee }
06-2002
KSA Legendary Skills Workshop, { Starbucks Coffee }
06-2002
Core II Class Training Program, [Starbucks Coffee] - [Timeframe]
02-2002
LL1 Training Program, [Starbucks Coffee] - [Timeframe]
01-2002
Coaching Skills Workshop, [Starbucks Coffee] - [Timeframe]
08-2001
Partners of the Month, { Starbucks Coffee }
05-2001
Barista, [Starbucks Coffee] - [Timeframe]
02-2001
Barista
Starbucks Coffee
10.2000 - 06.2002
Waiter
Al Musbah Trading Est
12.1997 - 10.1999
High school diploma - undefined
Gabriel Jurado Foundation School
Catmon Central School - undefined
Hotel and Restaurant Management -
University of Cebu ( UC )
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