Jefrain Paigalan
Senior Advisor I
B6L2 San Antonio Bacaca Rd,19B Davao City, Davao Del Sur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Technical Advisor I (Escalations)
Concentrix Global Services
Damosa IT Park, Lanang, Davao City
01.2021 - Current
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Handled 50 cases per day to address customer inquiries and concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Safety Officer
Dreambolt Builders Corporation
City Hall Drive, Davao City
09.2019 - 03.2020
- Inspected worksites, practices and gear for compliance with established safety standards.
- Conducted safety audits and investigated plant quality issues.
- Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.
Technical Support Representative
VXI Global Solutions
Cybergate Lanang, Davao City
04.2019 - 08.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
Customer Service Representative
Sutherland Global Services
Davao City
10.2018 - 02.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Technical Support Specialist
Concentrix
Damosa It Park, Lanang, Davao City
08.2017 - 03.2018
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Selling Supervisor
Survive Marketing Warehouse
Quezon Blvd. Kidapawan City, North Cotabato
10.2011 - 03.2014
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed sales deals using strong negotiation and persuasion skills.
- Maintained marketplace visibility by participating in industry-related and community activities.
Education
Bachelor of Science - Accounting
University of Mindanao
Davao City 04.2001 -
Skills
Sales processes
Affiliations
VICE-PRESIDENT
GRECON Kidapawan City Chapter
2004-2009
Timeline
Senior Technical Advisor I (Escalations)
Concentrix Global Services
01.2021 - Current
Safety Officer
Dreambolt Builders Corporation
09.2019 - 03.2020
Technical Support Representative
VXI Global Solutions
04.2019 - 08.2019
Customer Service Representative
Sutherland Global Services
10.2018 - 02.2019
Technical Support Specialist
Concentrix
08.2017 - 03.2018
Selling Supervisor
Survive Marketing Warehouse
10.2011 - 03.2014
Bachelor of Science - Accounting
University of Mindanao
04.2001 -
Trainings
COSH – Coshemap
IBOEHS – OSHA 10 General Industry Course
IBOEHS – OSHA 30 Construction Industry Course
Standard First Aid with CPR & AED
Rigpass Program
Drilling Technology Program
Safety Officer Training Course (Offshore & Onshore Endorsement)
References
Atty. Romegildo B. Alocelja Jr.
Deputy Regional Director Region 11
09163546994
Carmelito D. Bacus President
GRECON – President
09472898351
Jesus Momo
Owner
Survive Marketing Warehouse
Kidapawan City North Cotabato
09178366441
Jimlen Pantinople
Manager Netgear- Concentrix
09507595310
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