Open To Work
Jeffry Lyn Santiago
San Mateo
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSummary
Customer Service Professional experienced in conflict resolution and problem solving. Delivered exceptional service by prioritizing and multi-tasking in fast-paced environments while effectively collaborating with teams to achieve personal and business goals. Handled escalated customer support issues with a focus on resolution and customer satisfaction.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Sales associate
Astra
Quezon City
11.2017 - 03.2020
- Assisted customers in selecting products and providing detailed product information.
- Cultivated product knowledge to assist customers in making informed decisions.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Managed inventory levels to ensure product availability on the sales floor.
Customer service representative
Results
Quezon City
04.2022 - 09.2022
- Resolved customer inquiries through phone and email communication.
- Assisted customers with order processing and account management.
- Provided product information to enhance customer understanding and satisfaction.
- Developed and implemented customer service policies and procedures to enhance customer satisfaction.
Case manager
Probe cx
Quezon city
11.2022 - 07.2026
- Monitored client progress and updated service plans to address changing needs.
- Managed client cases and coordinated care plans to ensure comprehensive support.
- Monitored client progress and updated service plans regularly.
- Assessed client situations and identified resources to facilitate access to necessary services.
Education
College undergraduate (Certificate of technology) - food service management
08.2012 - 03.2013
High school graduates -
06.2011 - 03.2012
Skills
- Sales strategy development
- Customer relationship management
- Lead generation
- Product knowledge
- Point-of-sale systems
- Inventory management
- Service planning
- Case management
Languages
English
Beginner
A1
Timeline
Case manager - Probe cx
11.2022 - 07.2026
Customer service representative - Results
04.2022 - 09.2022
Sales associate - Astra
11.2017 - 03.2020
Marikina polytechnic college - College undergraduate (Certificate of technology), food service management
08.2012 - 03.2013
Marikina high school - High school graduates,
06.2011 - 03.2012