Atlas
Jeffry Cabariban
Customer Service Associate
Montalban, Rizal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Services Generalist
Reed Elsevier Shared Services
11.2023 - Current
- Delivered solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Balanced workload effectively across multiple channels such as email, phone calls, live chat, thus maintaining high levels of responsiveness.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Chat Support Representative
Wipro Philippines, Inc.
3 2023 - 7 2023
- Received and responded to over 20-30 live chats and emails
- Authenticate customers by asking for important information that only owner of account can provide
- Actively comprehend customers' concerns by resetting their password and GDS sign-on
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services
Product Specialist (G.I.S)
Wipro Philippines, Inc.
06.2022 - 02.2023
- Operating propagation of speed limit on tool used
- Record, track, and document all issues, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to fix all issues assigned
- Acknowledging and resolving customer complaints.
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
Customer Service Representative
24-7 Intouch, Inc.
06.2021 - 04.2022
- Assisting customers with complaints and questions, giving customers information about products and services, taking orders, and processing return
- Maintaining positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints.
Primary School Teacher
GAIN Christian Academy of Montalban Inc.
05.2019 - 04.2021
- Worked as primary level teacher teaching Mathematics, Araling-Panlipunan, Values Education, and Information Computer Technology
- Answers inquiries by effectively researching, locating, and relaying information to students
- Maintained school database by collecting and recording information about students
- Attended educational seminars to improve knowledge and skills.
Education
Bachelor of Science - Elementary Education
Colegio De Montalban
Montalban, Rizal 06.2015 - 04.2019
Skills
Problem-Solving
Time Management
Professionalism
Performance Assessments
Delivery Assurance
Documentation requirements
Processes and procedures
Customer Relationship Management
Customer Relationship Management
Integrity and Honesty
Problem-Solving
Software
Salesforces
Smartpoint/Desktop Galileo
Oracle Service Cloud
Ring Central
Service Now
Slack
Timeline
Administrative Services Generalist
Reed Elsevier Shared Services
11.2023 - Current
Product Specialist (G.I.S)
Wipro Philippines, Inc.
06.2022 - 02.2023
Customer Service Representative
24-7 Intouch, Inc.
06.2021 - 04.2022
Primary School Teacher
GAIN Christian Academy of Montalban Inc.
05.2019 - 04.2021
Bachelor of Science - Elementary Education
Colegio De Montalban
06.2015 - 04.2019
Chat Support Representative
Wipro Philippines, Inc.
3 2023 - 7 2023