JEFFREY GASPAR TAGANAP

As an Executive Assistant to the North American Managing Directors of a leading Business Consulting Company, I provide high-level administrative support, ensuring smooth day-to-day operations. My role is critical in managing the busy schedules of the Managing Directors, coordinating meetings with both internal teams and external clients, and handling essential administrative tasks. This position requires me to be proactive, with excellent organizational and communication skills, and capable of managing multiple priorities in a fast-paced environment.

As a Network Project Manager for a leading US Telco Company, I play a crucial role in managing and delivering network infrastructure projects for medium, large, and enterprise business customers. This role requires me to be a dynamic professional with a strong technical background and excellent project management skills to ensure that network projects are completed on time, within scope, and within budget. I work closely with cross-functional teams, including engineering, operations, sales, and customer support, to meet the specific needs of our business customers.

As a Circuit – Telephone Line Provisioning & Activations Support Specialist for a leading US Telco Company, I am responsible for managing the provisioning and activation of telephone lines and circuits for medium, large, and enterprise business customers. My role is critical in ensuring that our customers receive timely and efficient service delivery. I collaborate with internal teams, vendors, and customers to ensure all provisioning and activation tasks are completed accurately and on schedule.

As an Order Manager for a leading UK Telco Company, I am responsible for managing and overseeing the end-to-end order process for medium, large, and enterprise business customers. My role is pivotal in ensuring customer orders are processed efficiently, accurately, and within the agreed service levels. I work closely with various internal teams, including sales, provisioning, and customer support, to deliver a seamless customer experience.

As Online Support Specialists, our primary responsibility is to address customer inquiries related to online accounts. We assist users in navigating our website seamlessly, manage login credentials (including user IDs and passwords), and promptly handle any reported fraudulent activity associated with their accounts.