JEFFREY ENDRINAL
Subject Matter Expert - CSR I
Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I have relevant experience in handling US Healthcare account as a Subject Matter Expert specifically for Dental Insurance. I will surely be able to help you organize data, and research different topics, assist with all your business needs.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Subject Matter Expert - CSR I
Legato Health Technologies PH
Ortigas, Pasig, City
04.2021 - 04.2022
- Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Collaborated with management to identify and prioritize new development concepts.
- Performed excellent customer service by assisting dental providers in relation to insurance eligibility and benefits;
- Assisted the callers with full and clear breakdown of the coverage;
- Explained thoroughly the status of dental claims;
- Worked well with my team and my supervisor in achieving our goals;
- Maintained my score cards at above average;
- Learned how to commit and value responsibility and integrity.
Legal Intern
Rasa, Ballena
Manila, City
04.2019 - 05.2019
- Conducted legal research to aid lawyers in their memoranda/pleadings;
- Managed and organize case files;
- Performed administrative duties such as filing, copying, staffing;
- Assisted lawyers in preparation for hearings and trials; and
- Assisted lawyers in attending to their hearings;
- Participated in and took notes during meetings.
Education
Bachelor of Arts - Legal Management
University of The East
Manila, City 06.2015 - 05.2019
J.D. - Law
University of Santo Tomas
Manila, City 08.2019 - Current
Skills
Email Management
Data Entry
Microsoft Office Proficiency
Calendar Management
CRM Management
Cold Calling / Inbound
Social Media Management
Flyer Creation / Newsletter / Content creation
Certification
Real Estate Virtual Assistant Training
Timeline
Real Estate Virtual Assistant Training
04-2022
Subject Matter Expert - CSR I
Legato Health Technologies PH
04.2021 - 04.2022
J.D. - Law
University of Santo Tomas
08.2019 - Current
Legal Intern
Rasa, Ballena
04.2019 - 05.2019
Bachelor of Arts - Legal Management
University of The East
06.2015 - 05.2019