Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Taberna

Marketing Officer
Alicia, Isabela

Summary

Motivated multi-layered professional with proven record of success in different projects with expertise in customer relation, business communication, client handling, event management, event design and creative thinking. Resourceful individual skillful in Marketing, Events Management, CRM, and Design. Committed to strengthening corporate experiences with positivity and professionalism when answering requests and processing sales. Fearless Artist willing to take creative risks and push conceptual boundaries. Adobe, Photoshop and tangible traditional art and design.

The experience I had as of today, I dealt with different kinds of people in corporate setting, travel and customer care industry. I've worn few hats in my career-Event Organizer, Customer Service Professional, Marketing Officer, Travel Coordinator, Artist etc. I have a unique ability to connect with people, projects and navigate complex challenges. But actual experience had taught me that my professional value boils down to the following:

-I've been in people dealing situation even before my career has started.

- I am a polyglottic bi-cultural with customer service, marketing, travel and creative background, I speak Fluent Filipino, English and basics in French and Arabic, I have the ability to understand language like geek, marketer, designer, sales person and difficult client.

- I don't care who gets the credit, I just want to win.

- I have BIG IDEAS.

- A lot of people have big ideas, but execution is what matters, I do execution.

- If my left and right brain are hands, I'd be ambidextrous

- Understanding means fewer missteps and missteps cost a fortune.

- I am the talkative and creative one

- I run towards fire

I love making new professional acquaintances. Reach out if you want to talk about customer service, design, marketing, advertising, arts, music, and Ultimate Frisbee.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Freelance Artist/Marketer/Business Consultant, Retail

Self-Employed
Alicia, Isabela
12.2019 - Current
  • Determined accurate price quotes to bring in steady business and maximize revenues.
  • Handled all client communications to build professional and long-lasting business relationships and bring in continuous work.
  • Logged reports, expenses, receipts, and sales in company database.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Verified project completion and goal achievement by coaching clients on optimal usage of artistic products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Created, developed and implemented organizational systems for Photoshop art files.

Supervisor for Operations/Travel Coordinator

SEPAM MIDDLE EAST WLL
Bahrain Financial Harbour, Manama
09.2018 - 10.2019
  • Kept staff passports, visa information and other paperwork current and organized for easy access and use.
  • Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Complied with company standards while preparing internal, informal and official documentation.
  • Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
  • Continuously strengthened relationships with international partners through effective communication and active listening.
  • Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
  • Set up domestic and international flights for staff and contractors.
  • Maintained thorough and accurate records of transactions.
  • Used Amadeus and online systems to identify most cost-effective travel accommodations for clients.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as Jazan and Sadara in Saudi Arabia.

Marketing and Advertising Executive

Salman Medical Group
Al Hidd, Muharraq Governate
07.2018 - 09.2018
  • Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
  • Coached account executives in sales and fulfillment strategies.
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
  • Conducted market research to attract clients in new territories.
  • Developed diverse advertising strategies according to comprehensive consultation with research and development teams.
  • Managed branding campaigns and event marketing initiatives in print, video, web and social media.
  • Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
  • Created official company page on various social media platforms to facilitate interaction with customers.
  • Increased consumer retention by reactivating dormant consumers through retention campaigns.
  • Identified low-cost opportunities to increase visibility and drive traffic.
  • Leveraged YouTube and other viral marketing tools and channels to generate buzz.
  • Increased market awareness and penetration through development of creative collateral.

Patient Service Representative

Gulf Diabetes Specialist Center
Zinj, Capital Governate
05.2017 - 07.2018
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Marketing Officer

Talavera Group of Companies
Cauayan City
08.2015 - 07.2016
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
  • Managed branding campaigns and event marketing initiatives in print, video, web and social media.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Coached management team on effective communication tactics with staff and customers regarding organization changes.
  • Performed event coordination for larger parties and gatherings.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Coordinated florists, photographers and musicians during for events.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Developed post-event reports to determine effectiveness of each event.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Created and maintained event expenditures, budgets and timelines in job-related software.

Education

No Degree - Completed 35 Credits Toward A MBA

Hult International Business School
Dubai, United Arab Emirates
09.2019 - 06.2020

Bachelor of Science - Tourism Management

University of Perpetual Help System-Isabela Campus
Cauayan City, Isabela, Philippines
06.2009 - 10.2014

Associate of Science - Completed A Year of BS Nursing

University of Perpetual Help System-Isabela Campus
Cauayan City, Isabela
06.2007 - 04.2008

Skills

    Social commerce

undefined

Timeline

Freelance Artist/Marketer/Business Consultant, Retail

Self-Employed
12.2019 - Current

No Degree - Completed 35 Credits Toward A MBA

Hult International Business School
09.2019 - 06.2020

Supervisor for Operations/Travel Coordinator

SEPAM MIDDLE EAST WLL
09.2018 - 10.2019

Marketing and Advertising Executive

Salman Medical Group
07.2018 - 09.2018

Patient Service Representative

Gulf Diabetes Specialist Center
05.2017 - 07.2018

Marketing Officer

Talavera Group of Companies
08.2015 - 07.2016

Bachelor of Science - Tourism Management

University of Perpetual Help System-Isabela Campus
06.2009 - 10.2014

Associate of Science - Completed A Year of BS Nursing

University of Perpetual Help System-Isabela Campus
06.2007 - 04.2008

Similar Profiles

CREATE PROFILE
Jeffrey TabernaMarketing Officer