JEFFREY S. SO
SUPERVISOR / TEAM LEADER
Quezon City, Metro Manila
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
18
18
years of professional experience
Work History
Team Manager
CEF Solutions, Inc.
08.2024 - 06.2025
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Senior Sales Representative
Performance Golf Zone
11.2023 - 06.2024
- Identified customer needs by asking appropriate, open-ended questions.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Increased sales revenue by building and maintaining strong relationships with key clients.
Recruitment Supervisor
Afni Philippines Incorporated
10.2021 - 01.2023
- Ability to conduct sourcing, interviewing and presenting qualified candidates to hiring managers.
- Manages volume end to end requirements.
NEE Team Leader
Verizon BLM Care
06.2019 - 10.2021
- Handled sales representatives from training to production.
Team Leader for Team of Experts T - Mobile
Teleperformance Philippines
07.2017 - 01.2019
- Handled sales representatives and experts' daily productivity.
Team Leader for Telstra Australia (land line, broadband)
Convergys Philippines
01.2015 - 07.2017
- Handled levels 1 and 2 technical support and back-office email.
Desktop Support/ IT Analyst for Telus In-House
Telus International
07.2011 - 01.2014
- Handled (SPOC) Single Point of Contact for in-house employees support for PC, Laptops, Application Installs and Password resets.
Customer Service Representative/ Back Office Support (email, survey)
Convergys Philippines
04.2007 - 06.2011
- Handled (SPOC) Single Point of Contact for in-house employees support for PC, Laptops, Application Installs and Password resets.
Education
Bachelor of Science - Computer Science
04.2001 -
Skills
Performance coaching
Customer focus
Influencing skills
Operational excellence
Employee scheduling
Team leadership
Analytical skills
Managing operations and efficiency
Reliability
Professionalism
Teamwork and collaboration
Time management abilities
Timeline
Team Manager - CEF Solutions, Inc.
08.2024 - 06.2025
Senior Sales Representative - Performance Golf Zone
11.2023 - 06.2024
Recruitment Supervisor - Afni Philippines Incorporated
10.2021 - 01.2023
NEE Team Leader - Verizon BLM Care
06.2019 - 10.2021
Team Leader for Team of Experts T - Mobile - Teleperformance Philippines
07.2017 - 01.2019
Team Leader for Telstra Australia (land line, broadband) - Convergys Philippines
01.2015 - 07.2017
Desktop Support/ IT Analyst for Telus In-House - Telus International
07.2011 - 01.2014
Customer Service Representative/ Back Office Support (email, survey) - Convergys Philippines
04.2007 - 06.2011
AMA Computer University - Bachelor of Science, Computer Science
04.2001 -