Jeffrey Saguisa
Binangonan Rizal
Summary
Straightforward. Analytical. Competitive. Dedicated. Being a team player is my core strength also working myself towards to be the best in my every work.
Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
Work History
Escalations Desk Support
Concentrix
04.2024 - Current
- Adapted quickly to changes in technology and support tools, ensuring consistent performance regardless of the challenges faced.
- Improved customer satisfaction by efficiently handling technical issues and providing timely solutions.
- Regularly updated internal documentation to maintain accuracy and relevance of information for the support team.
- Managed multiple priorities effectively, ensuring prompt resolution of technical issues while maintaining excellent customer relations.
- Established strong relationships with clients through clear communication and reliable follow-up on outstanding issues.
- Collaborated with other departments to address and resolve issues efficiently, fostering an environment of teamwork and cooperation.
- Performing outbound calls if necessary to ensure client understand the updates on the concern.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
TEAMMATE (Gaming Account)
TaskUs
10.2021 - 01.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Achieved high-quality support by consistently meeting or exceeding performance metrics.
- Streamlined response times for efficient email support, improving overall customer experience.
- Updates team attendance and coordinate with the Team Lead
- Managed and responded to team-leading volume of support tickets through support portal.
- Reviewing external sources such as Reddit, Youtube, Discord and other relevant news that can be utilize to update our Internal Client and offered productive solutions that met customer needs.
- Conduct Beta Test on game updates on games to check for possible bugs and for upcoming events.
DATA ENTRY SPECIALIST
Cybalink Solutions Inc.
03.2021 - 10.2021
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Assisted with developing data entry processes.
- Checked for accuracy by verifying data and employee records.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
DATA ANALYST (Healthcare Account)
Accenture
09.2018 - 12.2020
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Streamlined workflow processes for improved efficiency and reduced claim resolution times.
- Input data into computer programs and filing systems.
- Reviewed patient records and documentation to identify diagnoses and procedures.
- Checking patient records and following strict HIPAA regulations.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Updates team attendance.
MEDICAL RECORDS ASSISTANT
Manila East Medical Center
03.2018 - 08.2018
- Maintained an organized database of archived records, facilitating easy retrieval when needed.
- Assisted medical staff in locating essential medical documents, expediting patient care.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Responded promptly to authorized requests for access to medical records, upholding legal compliance and customer satisfaction standards.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Coordinate with patients and ensure patient details in releasing Birth Certificate and Death Certificates
- Communicated with doctors to resolve patient requested documents.
HR ASSISTANT
Globalland Property Management Inc.
04.2017 - 08.2017
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
DR PROCESSOR
Jollibee Worldwide Services-Logistics
08.2016 - 11.2016
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Created and maintained data entry logs to track data entry activities.
HR-Employee Relations Intern
HC Consumer Finance Philippines Inc. (HOMECREDIT)
01.2016 - 03.2016
- Maintain records related to grievances, performance reviews, and disciplinary actions;
- Perform clerical duties such as filing, encoding, labeling, etc.:
- Assist the Human Resources Specialists on activities or projects in relation to activities for the company;
- Orients temporary help by forwarding requirements and critieria to temporary service; providing information and directions;
- Helps employee by explaining and conducting exit interviews;
- Maintains manager and employee confidence by keeping human resources information confidential;
Intern
Miriam College – Guidance Center
04.2014 - 06.2014
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
01.2016
University of Rizal System -
University of Rizal System
Morong, Rizal01.2012
Skills
- Remote support
- Data backup and recovery
- Ticketing systems
- Network connectivity
- Operating systems
- Technical support expertise
- Service troubleshooting
- Attention to detail
- Reliability
Internshipsattended
- HC Consumer Finance Philippines Inc. (HOMECREDIT), HR-Employee Relations, 35th floor Union Bank Plaza, Onyx Rd, Pasig, Metro Manila, 01/19/16, 03/10/16
- Miriam College – Guidance Center, Katipunan Avenue, Quezon City, 04/20/14, 06/01/14
Training
- Speak with confidence, Worldwide Corporate Center – EDSA – Shaw, Mandaluyong City, 05/09/17
- Psychology and Asian Societies in the Midst of Change, MOA-SMX Convention Center, 01/23/15
- Explore, Express and Experience Music and the Arts in Therapy, Far Eastern University, Sampaloc, Manila, 01/24/15
- Time to Respond: A Seminar on Psychological First Aid, Our Lady of Fatima University, Antipolo City, 02/28/15
- Sexuality, Intimacy, & Relationships: Lessons from a Former Teenage Mom, University of the Philippines, Diliman, Quezon City, 03/14/15
Personal Information
- Height: 5'9"
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Escalations Desk Support
Concentrix
04.2024 - Current
TEAMMATE (Gaming Account)
TaskUs
10.2021 - 01.2024
DATA ENTRY SPECIALIST
Cybalink Solutions Inc.
03.2021 - 10.2021
DATA ANALYST (Healthcare Account)
Accenture
09.2018 - 12.2020
MEDICAL RECORDS ASSISTANT
Manila East Medical Center
03.2018 - 08.2018
HR ASSISTANT
Globalland Property Management Inc.
04.2017 - 08.2017
DR PROCESSOR
Jollibee Worldwide Services-Logistics
08.2016 - 11.2016
HR-Employee Relations Intern
HC Consumer Finance Philippines Inc. (HOMECREDIT)
01.2016 - 03.2016
Intern
Miriam College – Guidance Center
04.2014 - 06.2014
University of Rizal System -
University of Rizal System
Bachelor of Science - Psychology
Our Lady of Fatima University
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