Jeffrey Rapales
Cainta
Summary
Dynamic Senior Customer Accounts Representative at Greenfield Global Limited, adept at reducing delinquent accounts through effective communication and negotiation. Recognized for achieving collection targets and delivering exceptional customer service in high-pressure environments.
Experienced with managing client accounts and resolving account discrepancies. Utilizes effective communication and problem-solving skills to ensure client satisfaction. Track record of improving process efficiencies and maintaining accurate financial records.
Overview
11
11
years of professional experience
Work History
Senior Customer Accounts Representative
Greenfield Global Limited (Sourcefit Philippines)
02.2025 - Current
- Supports Collection Team
- Handling escalation calls for disputed outstanding balance.
- Reduced delinquent accounts with proactive communication and diligent follow-up on outstanding invoices.
- Negotiated payment terms with clients, maintaining healthy cash flow while accommodating their needs.
- Analyzed financial statements to identify trends and discrepancies, enabling timely corrective actions.
- Supports Customer Service Team
- Handling escalation calls for delivery processes and refunds concerns.
- Provide update with customer's queries regarding delivery status, cancellation request and refunds.
Collection Specialist
Greenfield Global Limited (Sourcefit Philippines)
03.2023 - 02.2025
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
Collections Team Leader
Collection House Int'l BPO Inc
07.2022 - 02.2023
- Tala Philippines
- Optimized resources allocation based on individual collector''s strengths and abilities, maximizing their contributions to the team''s overall performance.
- Ensured smooth business operations during periods of change or transition by proactively addressing any challenges faced by the team.
- Analyzed financial reports to identify areas requiring attention or improvement within the collections process.
- Increased revenue recovery by consistently meeting and exceeding monthly collection targets.
Account Representative
Collection House Int'l BPO Inc
02.2019 - 07.2022
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Interpreted financial data to identify trends and opportunities.
Collection Specialist Auto Loan
Ally Financial (Sykes Asia)
04.2018 - 02.2019
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Identified and contacted customers with overdue accounts to address payment status.
Outbound Sales Representative
Virgin Mobile UK (Sykes Asia)
06.2017 - 04.2018
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Inbound Sales Representative
Time Warner Cable (Startek)
02.2017 - 06.2017
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
Customer Service Representative
Assurance Wireless ( The Result Company)
07.2015 - 02.2017
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Inbound Sales Representative Order Taking
1800 Flowers (SPI Global)
09.2014 - 01.2015
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Suggested upgrades and additional items to meet upselling goals.
Education
No Degree - Information Technology
Integrated College of Business And Technology
Baliuag, Province Of Bulacan, Philippines04-2013
Skills
- Invoice processing
- Customer engagement
- Account reconciliation
- Payment processing
- Delinquency reduction
- Customer service
- Teamwork and collaboration
- Reliability
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
- Goal oriented
Languages
English
Timeline
Senior Customer Accounts Representative
Greenfield Global Limited (Sourcefit Philippines)
02.2025 - Current
Collection Specialist
Greenfield Global Limited (Sourcefit Philippines)
03.2023 - 02.2025
Collections Team Leader
Collection House Int'l BPO Inc
07.2022 - 02.2023
Account Representative
Collection House Int'l BPO Inc
02.2019 - 07.2022
Collection Specialist Auto Loan
Ally Financial (Sykes Asia)
04.2018 - 02.2019
Outbound Sales Representative
Virgin Mobile UK (Sykes Asia)
06.2017 - 04.2018
Inbound Sales Representative
Time Warner Cable (Startek)
02.2017 - 06.2017
Customer Service Representative
Assurance Wireless ( The Result Company)
07.2015 - 02.2017
Inbound Sales Representative Order Taking
1800 Flowers (SPI Global)
09.2014 - 01.2015
No Degree - Information Technology
Integrated College of Business And Technology
Similar Profiles
IVY LORRAINE BIGAELIVY LORRAINE BIGAEL
Prior Authorization Specialist at SourceFit Philippines Inc.Prior Authorization Specialist at SourceFit Philippines Inc.
Mark Dave RamosMark Dave Ramos
Virtual Medical Assistant at Sourcefit Philippines, Inc.Virtual Medical Assistant at Sourcefit Philippines, Inc.
Jahdese LewisJahdese Lewis
Chemist II at Greenfield Global, INC.Chemist II at Greenfield Global, INC.
JAIME LUIS BAVIERAJAIME LUIS BAVIERA
Senior Customer Advocate at Boldr Inc.Senior Customer Advocate at Boldr Inc.
CLAD A. ENGRACIACLAD A. ENGRACIA
Real Estate Sales Professional at Diverse Listings from Alveo Land, ALP, Arthaland, Century Properties,SMDC etcReal Estate Sales Professional at Diverse Listings from Alveo Land, ALP, Arthaland, Century Properties,SMDC etc