JEFFREY PEÑAS CALAGDAY
B12 L26 Ph2 Sterling Residences Once Sabang Naic
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
18
18
years of professional experience
Work History
SALES MANAGER
PIGEM COMBINED FACILITIES SUPPORT SERVICES
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Operations Manager
Pigem Combined Facilities Support Services
01.2020 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
HORECA Coordinator
Rustan Supercenters Inc.
05.2018 - 08.2020
- Achieve increase in number of HORECA accounts and brand visibility of company products
- Monitor sales in the market to ensure targets and objectives are met
- Ensure optimal availability of products over long and short term
- Ensure Route to Market & Territory Management optimization
- Development of strong customer relationships
- Ensure cash collection as per agreed terms with customers (work and communicate closely with Finance department)
- Maintain accurate records of all HORECA sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory
- Proactively establish and maintain effective working team relationships with all support departments
- Prepare regular reports and analysis on Institutional Channel sales
Category Management Coordinator
SC Johnson & Son Inc.
09.2012 - 03.2015
- Prepare Planogram
- Account planograms (for Cat
- Man./Spaceman projects)
- Update Generic shelf planograms (entry of new products, etc.)
- Update Mass display planograms based on FOCO
- Maintain and update product library
- Rebuild image library and update with new competitors and SCJ products
- Update product manual
- Update flash cards (merchandising guide of sales team)
- Assist on solution center
- Directly coordinate with agency and sales team on permits, schedules, installations, etc
- Manage bundling/in-store promo deployment
- Allocation: Trade Flyers, POP materials, shelf frames, etc
- Shipment to distributors/3rd party merchandising agencies
- Monitoring of premiums/uniforms inventory
- Assist in preparation of Stock Requisition Forms for warehouse stocks
- Obtain historical sales data for promo programs
IT Specialist
Rustan Supercenters Inc.
07.2007 - 10.2010
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
Education
Associate of Science - Computer Programming
Palmares Computer College
Lapaz, Iloilo City04-2002
High School Diploma -
Batuan Cadinglian National High School
Batuan Ilaya, Oton04-2000
Elementary Diploma -
Cadinglian Batuan Elementary School
Cadinglian, Oton01.1996
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Performance management
- Sales reporting
- Sales tracking
- Client relationship management
- Motivational skills
Timeline
SALES MANAGER
PIGEM COMBINED FACILITIES SUPPORT SERVICES
01.2023 - Current
Operations Manager
Pigem Combined Facilities Support Services
01.2020 - 01.2023
HORECA Coordinator
Rustan Supercenters Inc.
05.2018 - 08.2020
Category Management Coordinator
SC Johnson & Son Inc.
09.2012 - 03.2015
IT Specialist
Rustan Supercenters Inc.
07.2007 - 10.2010
Associate of Science - Computer Programming
Palmares Computer College
High School Diploma -
Batuan Cadinglian National High School
Elementary Diploma -
Cadinglian Batuan Elementary School
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