Jeffrey Ochavo
Magbanua
Bacolod
Summary
Dynamic Network Operations Associate with proven expertise at ZZ Connect Inc, enhancing network performance and ensuring timely package delivery. Skilled in network troubleshooting and customer support, I excel in problem-solving and communication, fostering loyalty and satisfaction among clients. Committed to driving improvements and resolving issues efficiently in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Network Operations Associate
ZZ Connect Inc/ Sendle Australia
08.2022 - 01.2026
- Made a substantial contribution to the timely delivery and collection of customers' items.
- Worked together to create and execute network enhancements with cross-functional teams.
- Tracking delays, updates, and network problems
- Swiftly responded to end-user questions about the status of their packages, demonstrating outstanding customer service.
Customer Service Representative
Concentrix
01.2019 - 01.2022
- Booking.com customer support agent specializes in helping clients with hotel cancellations, rescheduling, relocation, and complaints. I communicate with clients via phone, chat, and email.
- Chat support professional for the Comcast billing team, assisted customers with their billing issues. Additionally, I helped clients discover the best plan for them and renew their internet and TV subscriptions.
Education
Undergradute - Mechanical Engineering
04.2001 -
Skills
Network troubleshooting
Performance analysis
Network monitoring
Telephone technical support
Troubleshooting skills
Excellent communication
Multitasking
Problem-solving abilities
Analytical thinking
Accomplishments
- Created spreadsheets for inventory tracking using Microsoft Excel.
- Keep an eye on incidents involving missing or delayed parcel deliveries.
- Approval of claims for missing and damaged packages
recognized as one of the top ten agents in terms of attendance - Handled escalation and VIP accounts
Timeline
Network Operations Associate - ZZ Connect Inc/ Sendle Australia
08.2022 - 01.2026
Customer Service Representative - Concentrix
01.2019 - 01.2022
Technological University of The Philippines- Visayas - Undergradute, Mechanical Engineering
04.2001 -