Jeffrey L. Rosales
San Antonio
Summary
Operations leader with over 18 years of experience in telecom and B2B sectors, recognized for developing high-performance teams and streamlining service delivery. Expertise in managing multi-level teams and executing large-scale operational enhancements. Proven track record in revenue assurance improvement through analytics and automation. Strong ability to foster cross-functional collaboration and convert insights into actionable strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cost Assurance Manager
Macquarie Telecoms
Pasig City
06.2023 - 06.2025
- Developed executive dashboards in Power BI to monitor resolution rates and service efficiency.
- Executed enterprise-wide revenue assurance programs, closing billing gaps and ensuring accurate revenue capture.
- Re-mapped end-to-end governance across Product, Finance, Billing, and Operations for improved accountability.
- Managed a high-performing team, establishing rituals and roles that reinforced performance culture.
Cost & Revenue Assurance Lead
Macquarie Telecoms
01.2015 - 06.2023
- Surpassed revenue targets by AUD 2M through strategic contract reviews and CRM optimization.
- Prevented leakage and ensured billing accuracy across telecom/SaaS operations.
- Collaborated with Account Managers on large-scale contracts to optimize pricing, terms, and service delivery.
- Implemented lifecycle and churn analytics to enhance client retention efforts.
Executive Director (ED)/ General Manager (GM)
Charis Leadership, Research and Scholarship Foundation
Pasig City
10.2020 - 06.2022
- Executed strategy-to-execution plans with clearly defined KPIs and strict budget oversight.
- Established performance dashboards to enhance operational efficiency and optimize workflows.
- Managed P&L responsibilities, fostering partnerships with universities, local governments, and private sectors.
Project Manager
Autohub Group of Companies
Makati
02.2014 - 11.2014
- Crafted operational frameworks and KPIs for automotive training centers; established partner contracts consistent with financial objectives.
(Case Mgmt., QA, Vendor)
Dell Philippines
Quezon City
03.2007 - 02.2014
- Executed root-cause analysis with Excel and SQL, driving data-informed decisions.
Developed automated performance dashboards to improve analytical efficiency.
Instituted QA controls to ensure compliance with operational standards.
Facilitated coordination among cross-functional teams and vendors to meet SLA targets.
Education
MBA - Business Administration And Management
University of Western Australia
Australia, Perth 07.2025 - Current
Post Grad - General Management
Asian Institute of Management (AIM)
Makati City06.2025
Summer Business Management Course -
IESE Business School
Barcelona, Spain07.2024
Some College (No Degree) - Computer Engineering
St. Peter’s College
Iligan CitySkills
- Power BI and SQL proficiency
- Team leadership
- Revenue assurance
- Cross-functional collaboration
- Contract management
- Service delivery
- Incident management
- Change management
- Customer focus
References
- Jean Bolalin, HR Manager, 0947 299 7377
- Shella Villaruz, Cost Assurance Analyst, 0945 771 9486
- Leo Arizala, Cost Assurance Analyst, +639195316353
Seminars And Achievements
- Certified Professional Coach, ICF, 2021
- Conflict Resolution, UNSW, 2015
- Business & Politics, Rome, 2019
- Legal & Political Philosophy, Madrid, 2019
Leadership Highlights
- Revenue Integrity & Margin Protection: Built and led revenue/cost assurance motions across telecom—closing billing/usage gaps and aligning pricing/contract terms with deliveries.
- Service Delivery: Drove SLA/OLA compliance, incident & problem routines, and quarter business reviews (QBR) cadence; partnered with Engineering to reduce failure demand and improve time-to-value.
- Analytics to Outcomes: Designed Power BI + SQL pipelines for lifecycle, cost, and delivery KPIs; operationalized retention/expansion insights for Finance/Ops.
Certification
- International Coaching Federations (ICF)
Timeline
MBA - Business Administration And Management
University of Western Australia
07.2025 - Current
Cost Assurance Manager
Macquarie Telecoms
06.2023 - 06.2025
Executive Director (ED)/ General Manager (GM)
Charis Leadership, Research and Scholarship Foundation
10.2020 - 06.2022
Cost & Revenue Assurance Lead
Macquarie Telecoms
01.2015 - 06.2023
Project Manager
Autohub Group of Companies
02.2014 - 11.2014
(Case Mgmt., QA, Vendor)
Dell Philippines
03.2007 - 02.2014
Post Grad - General Management
Asian Institute of Management (AIM)
Summer Business Management Course -
IESE Business School
Some College (No Degree) - Computer Engineering
St. Peter’s College