JEFFREY DORADO JAPSON

• Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
• Responsible for providing a variety of services and giving accurate, consistent information to guests in an efficient and courteous manner while maintaining a pleasant and accommodating personality.
• Vacation Hero Awardee
• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 98%.

Control Operational Expenses

• Set operational expense budgets and track expenditure to ensure store’s strong financial footing, either on day-to-day basis or long term.
• Initiate capital expenditure planning and implementation to ensure business sustainability.
• Conduct regular monitoring of store’s monthly income performance to identify its other sources such as leasable spaces and variances.

Build strong customer relationships

• Approach customers to offer assistance and resolve complaints.
• Initiate customer feedback mechanism and address all concerns gather therein

Manage personnel

• Ensure optimum performance of Counter and Customer Service Departments.
• Collaborate with Regional Managers and Department Managers to ensure that all internal metrics are met.
• Monitor attendance of Department Managers and manage their absences and tardiness.
• Ensure proper manning at selling floor to address influx of customers especially during peak times.
• Supervised team of 10 branch employees and made recommendations regarding performance evaluations.

Maintain Receiving and Delivery Unit ( RDU ) and Warehouse

• Conduct daily inspection of RDU and Warehouse to ensure that delivery and storage areas are always organized and secured properly.
• Recommend modifications of storage areas to accommodate changes in selling behavior either during lean or peak season.

Ensure security repairs and maintenance

• Work closely with Customer Relations Office (CRO) to ensure security of store premises, its property and people.
• Direct facilities and Warehouse Managers to ensure conduct of regular preventive maintenance and speedy repair of facilities / equipment.

Coordinate with Mall

• Liaise with Mall Operations to get updates on Local Government Unit (LGU) Ordinance or other local developments
• Resolve any operational concerns with Mall such as those that concern aircon , water and electrical billing, leased areas, additional spaces and other.

Lead development of the team

• Collaborate with Branch Manager / AVP in initializing and accomplishing training needs analysis of store team.

Manage self development

• Prioritized personal training and development thru individual development program.

• Supervises team of sales representatives and works with customers.
• Oversee day to day operations of retail stores’ sales departments.
• Implementing basic policies and knowledgeable about company’s merchandise.
• Responsible to develop and maintain sales relationships with company’s potential customers and current clients.
• Set individual and team sales goals, train and coach sales staff, assign sales territories and analyze statistics to predict sales.
• Tracking sales goals and reporting result as necessary.
• Understand our ideal customers and how they relate to our products.

• Act as main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Develop thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.

• License Financial Advisor for Life, Non-Life and Variable Life Insurance.
• Present to clients to determine their expenses, income, insurance coverage, financial objectives or other information needed to develop financial plan.
• Answering client questions about financial plans and strategies and giving financial advice.
• Implementing financial plans or referring clients to professionals who can help them.
• Managing and updating client portfolios.
• Contacting clients regularly to discover changes in their financial status.
• Advising strategies for clients in insurance coverage, investment planning and other areas to help them reach financial objectives.
• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

• Perform multiple job duties and provide excellent customer service.
• Take orders at counter and make coffee, tea, and other drinks to customer specifications.
• Operating cash registers and credit card machines.
• Recommend coffeehouse’s products to undecided clientele.
• Clean and maintain store during downtime as needed.
• Ensure that you are adhering to food safety procedures at all times.
• Resolve customer complaints quickly and efficiently as they arise.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Maintains staff by recruiting, selecting, orienting, and training employees.
• Maintaining customer service standards.
• Responsible for operational, financial and people management.
• Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security.
• Plan and work to budgets, maximize profits and achieve sales targets set by head office.
• Managing inventory, ordering supplies, and checking equipment regularly.
• Supervising food preparation and overall presentation of food.
• Ensuring that food safety standards and regulations are maintained.
• Scheduling staff.