Singing, Dancing and Hosting and serving customers, giving One Hundred percent optimum customer service
Jeffrey De Ala
Professional Sales Representative/Orderly
City Of Koronadal,SCO
Summary
Dynamic Merchandise Associate with a proven track record at Gaisano Grand Mall Koronadal, excelling in visual merchandising and customer engagement. Leveraged strong communication skills to enhance store appeal and boost sales through effective product displays. Expertise in pricing updates and inventory management, fostering a welcoming shopping environment that drives customer loyalty.
Overview
17
17
years of professional experience
5
5
Languages
Work History
Merchandise Associate
Gaisano Grand Mall Koronadal
06.2023 - 04.2026
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Used pallet jacks to move and position merchandise.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Rotated manufacturer products.
- Updated signage and price tags to reflect current sales.
- Created attractive displays to promote items.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Greeted, serviced, and thanked all customers.
Stockman Frontliner
KCC Mall Of Marbel
09.2013 - 02.2015
- Unloaded daily delivery trucks using equipment such as [Type] and [Type] to quickly remove and stage products.
- Placed special customer orders for custom or special order merchandise.
- Repaired equipment and animal living spaces.
- Changed sales floor signs to show current pricing and support product promotions.
- Streamlined warehouse operations for improved efficiency and better organization of products.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Implemented safety protocols to maintain a hazard-free working environment for all employees.
- Maintained compliance with industry regulations, upholding the highest standards of ethical conduct in all aspects of warehouse operations.
- Consistently lifted materials weighing as much as [Number] pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Managed relationships with suppliers to negotiate better pricing, improving overall cost management for the company.
Cashier
Ministop Shop
02.2012 - 05.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Sales Associate
Lianas Supermarket
10.2009 - 01.2010
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
FitMart Mall of Marbel
03.2009 - 08.2009
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
NC-II PASSER - Housekeeping
STI College
City Of Koronadal 04.2001 -
Skills
Styling techniques
Color coordination
Visual merchandising
Store layout
Merchandise presentation
Cash management
Cleaning procedures
Retail experience
Equipment operation
Display setup
Marketing
Pricing and signage updates
Product rotation
Equipment monitoring
Store organization
Planogram execution
Promotional support
Loyalty program promotion
Fashion awareness
Signage updates
Purchase processing
Product placements
Pricing standards
Hospitality and accommodation
Size management
Restocking processes
"MASSAGE" special skill
Interests
Timeline
Merchandise Associate
Gaisano Grand Mall Koronadal
06.2023 - 04.2026
Stockman Frontliner
KCC Mall Of Marbel
09.2013 - 02.2015
Cashier
Ministop Shop
02.2012 - 05.2013
Sales Associate
Lianas Supermarket
10.2009 - 01.2010
Sales Associate
FitMart Mall of Marbel
03.2009 - 08.2009
NC-II PASSER - Housekeeping
STI College
04.2001 -