Jeffrey Aquino

Malabon City

Overview

years of professional experience

Work History

Owner /Manager of Operations

team maharot carwash

malanday, valenzuela

11.2022 - 09.2023

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
Evaluated staff performance and provided coaching to address inefficiencies.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Conducted regular reviews of operations and identified areas for improvement.
Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Frequently inspected production area to verify proper equipment operation.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Supervisor

Jeff Glass And Aluminum Enterprises

Malabon City

08.2015 - 12.2018

Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Trained staff members on use of POS system.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Frequently inspected production area to verify proper equipment operation.
Helped meet changing demands by recommending improvements to business systems or procedures.
Created and managed project plans, timelines and budgets.

Head Waiter

avenas caterimg services

san jose, bulacan

10.2010 - 12.2015

Evaluated customer needs and feedback to drive product and service improvements.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Frequently inspected production area to verify proper equipment operation.
Created and managed project plans, timelines and budgets.
Maintained high safety standards to ensure secure workplace for all employees and visitors.

Education

Criminology -

Philippine College of Criminology Recoletos

Manila

Skills

Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Multitasking Abilities
Multitasking

Adaptability and Flexibility
Adaptability
Team Leadership
Customer Relationship Management
Sales Strategies

Timeline