Jeffrey Aquino
Malabon City
Overview
13
13
years of professional experience
Work History
Owner /Manager of Operations
team maharot carwash
malanday, valenzuela
11.2022 - 09.2023
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Conducted regular reviews of operations and identified areas for improvement.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Frequently inspected production area to verify proper equipment operation.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Supervisor
Jeff Glass And Aluminum Enterprises
08.2015 - 12.2018
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
Head Waiter
avenas caterimg services
san jose, bulacan
10.2010 - 12.2015
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Criminology -
Philippine College of Criminology Recoletos
ManilaSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Multitasking Abilities
- Multitasking
- Adaptability and Flexibility
- Adaptability
- Team Leadership
- Customer Relationship Management
- Sales Strategies
Timeline
Owner /Manager of Operations
team maharot carwash
11.2022 - 09.2023
Supervisor
Jeff Glass And Aluminum Enterprises
08.2015 - 12.2018
Head Waiter
avenas caterimg services
10.2010 - 12.2015
Criminology -
Philippine College of Criminology Recoletos